Import Coordinator

CEVA Logistics; Des Plaines (IL); Hybrid; USD 52,000 - 74,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Health insurance

Employee benefits platform discounts

Pet insurance

Job summary

CEVA Logistics in Des Plaines, IL is seeking a detail-oriented Customs Brokerage Import II to support inbound and outbound shipments. You will prepare, track and maintain documentation, coordinate with customers, U.S. Customs and other agencies, and ensure timely, compliant transactions.

Responsibilities include handling releases, invoicing, and communication across CEVA systems. A high school diploma and 1–3 years of related experience are required; a hybrid schedule is offered.

Qualifications

• High School Diploma or GED; Associates Degree preferred.
• 1–3 years related experience.
• Basic proficiency in Microsoft Office and data entry.

Responsibilities

• Serve as single point of coordination between customers (internal and external), U.S. Customs and other agencies to ensure service commitments are met.
• Provide excellent and timely customer service by informing clients of shipment status and routing more technical questions to the team leader.
• Receive, review and process documentation for accounts and interface with CEVA systems for updates and communications.
• Obtain release and other government agency releases as appropriate and arrange receiving or delivery with timely invoicing.
• Process duties for compliant release and timely delivery including OGA release and client invoicing.
• Perform initial reviews and advise supervisor of problems or irregularities discovered within transactions.
• Ensure customer profile information is updated in CEVA systems and prepare communications.
• Manage pre-alerts daily to determine whether freight is arriving as expected.

Skills

MS Office

Data entry

Customer service

Documentation accuracy

Education

High School Diploma or GED

Associates Degree preferred

Job description

Shift: Start times range from 10:00am to 3:00pm.

• This position offers a hybrid, flexible schedule with weekend shifts.

Location: 1333 Mt. Prospect Rd., Des Plaines, IL 60018

YOUR ROLE

Are you known for your attention to detail and excellent customer service? Are you passionate about identifying and processing efficient shipment logistics? If so, we have an opportunity that would allow you to provide a vital service for processing Inbound or Outbound shipments, with an emphasis on preparing, tracking and maintaining important documentation.

WHAT ARE YOU GOING TO DO?

• Serve as single point of coordination between customers (internal and external), U.S. Customs and Border protection and other government agencies to ensure service commitments are achieved and maintained in accordance with client and company objectives.
• Provide excellent and timely customer service by proactively informing clients of the status of their shipments using judgment and knowledge, referring more technical questions to the team leader or licensed broker for response.
• Receive, review and process documentation for an assigned base of accounts, and process documents through the system. Interface with other CEVA systems to provide updates and communications for internal and external customers to produce timely and compliant transactions.
• Obtain release and other government agency releases as appropriate, arranging receiving or delivery, and ensuring invoicing for services is completed accurately and within the timeframe consistent with the account and company policy.
• Process other duties required for compliant release and timely delivery and receipt of shipments after release including but not limited to OGA release, cargo delivery set-up, and client invoicing.
• Perform initial reviews and advise supervisor of any problems or irregularities discovered within assigned transactions.
• Ensure customer profile information is entered and updated in the appropriate company system for any customers; prepares quotations, letters, and communications as directed.
• Manage pre-alerts daily to determine whether freight is arriving as expected and ocean documents are received within time standard specified.

WHAT ARE WE LOOKING FOR?

• Education and Experience: High School Diploma or GED, Associates Degree preferred; Minimum one to three years related experience.
• Credentials: Professional certification may be required in some areas.
• Skills: Basic proficiency in Microsoft Office, internet, web-based and job specific software applications; Accurate typing skills and/or data entry skills; Ability to add, subtract, multiply and divide using units of U.S. currency, weights and volume and distance measurements.
• Characteristics: Responds promptly and professionally to customer needs; Idenitfies and resolves problems in a timely manner; Follows policies and procedures and ability to understand laws, rules and regulations in areas of assignment; Ability to gather and analyze documents skillfully.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes

• competitive Paid Time Off
• 401(k)
• health insurance
• an employee benefits platform that offers discounts on gym memberships
• a diverse range of retail, travel, car and hospitality brands
• including important offerings like pet insurance

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (how about sales or supply chain?) or find your own path. Join CEVA for a challenging and rewarding career.

Internal Title: Customs Brokerage Import II