Customs Brokerage Import II

American President Lines; Des Plaines (IL); Hybrid; USD 42,000 - 64,000; Full time

Job summary

CEVA Logistics seeks a detail‑oriented Customs Brokerage Import II to manage inbound or outbound shipments, focusing on preparing, tracking, and maintaining critical documentation. You will serve as the liaison among customers, U.S.

Customs, and agencies to ensure timely, compliant transactions. The role requires a high school diploma (associates preferred), basic MS Office skills, accurate data entry, and the ability to work in a hybrid setting with flexible hours.

Qualifications

• High School Diploma or GED required; Associates degree preferred.
• Proficiency with Microsoft Office, data entry, and basic software applications.
• Accurate typing and numeric calculation skills.

Responsibilities

• Coordinate between customers, U.S. Customs and other agencies to meet service commitments.
• Provide timely customer service and update clients on shipment status.
• Review, process, and file documentation; communicate updates to internal/external customers.
• Obtain releases from government agencies and arrange delivery; ensure invoicing aligns with policy.
• Handle pre-alerts and ensure ocean documents are received on time.

Skills

Microsoft Office

Data entry

Typing

Attention to detail

Education

High School Diploma or GED

Associates Degree preferred

Job description

Customs Brokerage Import II

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

YOUR ROLE

Are you known for your attention to detail and excellent customer service? Are you passionate about identifying and processing efficient shipment logistics? If so, we have an opportunity that would allow you to provide a vital service for processing Inbound or Outbound shipments, with an emphasis on preparing, tracking and maintaining important documentation.

WHAT ARE YOU GOING TO DO?

• Serve as single point of coordination between customers (internal and external), U.S. Customs and Border protection and other government agencies to ensure service commitments are achieved and maintained in accordance with client and company objectives.
• Provide excellent and timely customer service by proactively informing clients of the status of their shipments using judgment and knowledge, referring more technical questions to the team leader or licensed broker for response.
• Receive, review and process documentation for an assigned base of accounts, and process documents through the system. Interface with other CEVA systems to provide updates and communications for internal and external customers to produce timely and compliant transactions.
• Obtain release and other government agency releases as appropriate, arranging receiving or delivery, and ensuring invoicing for services is completed accurately and within the timeframe consistent with the account and company policy.
• Process other duties required for compliant release and timely delivery and receipt of shipments after release including but not limited to OGA release, cargo delivery set-up, and client invoicing.
• Perform initial reviews and advise supervisor of any problems or irregularities discovered within assigned transactions.
• Ensure customer profile information is entered and updated in the appropriate company system for any customers; prepares quotations, letters, and communications as directed.
• Manage pre-alerts daily to determine whether freight is arriving as expected and ocean documents are received within time standard specified.

WHAT ARE WE LOOKING FOR?

• Education and Experience: High School Diploma or GED, Associates Degree preferred; Minimum one to three years related experience.
• Credentials: Professional certification may be required in some areas.
• Skills: Basic proficiency in Microsoft Office, internet, web-based and job specific software applications; Accurate typing skills and/or data entry skills; Ability to add, subtract, multiply and divide using units of U.S. currency, weights and volume and distance measurements.
• Characteristics: Responds promptly and professionally to customer needs; Identifies and resolves problems in a timely manner; Follows policies and procedures and ability to understand laws, rules and regulations in areas of assignment; Ability to gather and analyze documents skillfully.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

BENEFITS

• Outstanding benefits for employee and family including multiple health plans (company contribution to health savings account), prescription, dental and vision coverage.
• Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
• Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identity theft & legal plan.
• 401(k) with company match.
• Flexible Paid Time Off programs including company paid holidays.
• Tuition reimbursement program.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (how about sales or supply chain?) or find your own path. Join CEVA for a challenging and rewarding career.

WORK ARRANGEMENTS

This position offers a hybrid, flexible schedule with weekend shifts. Start times range from 10:00am to 3:00pm.

EEO STATEMENT

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.