Customer Service Coordinator

Nippon Express USA; Mesa (AZ); On-site; USD 57,859,000 - 68,880,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with company match

Flexible Spending Accounts

Life and AD&D Insurance

Disability insurance

Commuter benefits

Vacation and Sick time

Job summary

Nippon Express USA is seeking a customer service oriented professional to join our Mesa, AZ team. The role focuses on forwarding, order processing, inquiry handling, and coordinating with carriers to ensure smooth shipments.

The position requires a minimum of 2 years in customer service and in freight forwarding, with fluent English and Japanese. It is an onsite role with regular weekday hours and a comprehensive benefits package.

Qualifications

• Minimum 2-year experience in a Customer Service role.
• Minimum 2-year experience in a freight forwarding or similar industry.
• Bilingual English/Japanese - fluent.
• Onsite reporting to the office daily.

Responsibilities

• Provide customer services including forwarding, delivery details, processing orders and handling complaints.
• Respond to customer inquiries via phone and email; assist sales staff as needed.
• Perform bookings, track rates, and maintain work profiles.
• Coordinate with internal/external sources for information and updates.
• Support general business tasks and schedule alignment with carriers.

Skills

Customer service

Teamwork

Communication

Problem solving

Education

High school diploma

Tools

Outlook

Excel

Job description

Overview

Nippon Express Company, Ltd. (“NX”) was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world.

Nippon Express U.S.A., Inc. (“NEU”) was incorporated in New York in 1962 as a fully owned subsidiary of NX. NEU provides logistics solutions and comprehensive transportation services through its international freight forwarding and logistics network, including specialized handling of: air, land, sea and express packages; all types and sizes of cargo; personal effects and household goods; fragile and perishable freight; and livestock. NEU also provides related services, such as warehousing, distribution and customs brokerage and clearance. NEU operates at 55 locations in 27 states within the U.S., with approximately 1300 employees. NEU has enjoyed tremendous growth and success as one of the top five international freight forwarders in the world. We connect people with products throughout the world.

Responsibilities

• Provides customer services including forwarding, delivery details, processing orders, handling complaints or general assignment as defined by the department or branch. In some offices and/or branches customer service staff may act as assistants to the sales staff.
• Customer inquiry response and research
• Business support including bookings, board tracking, maintaining work profiles and rates
• Respond to customer inquiries or requests through direct contact via telephone and email as well as drop by at the front door, telephone and email as well as drop by at the front door
• Communicate with internal and/or external sources to secure information
• General business support function as assigned includes on board tracking with carriers. Making booking as necessary with carriers and advising flight information to the clients.
• Update and maintain work profiles and rates per management’s updated information
• Handle other job assignments as determined by the direct supervisor
• Work Schedule is Monday - Friday 9am - 6pm. Must be flexible to meet business demands

Hourly Pay Range: $20.00 - $24.00/ hour This range is a good faith estimate of the expected salary range for this position, based on a wide range of factors including qualifications, experience and training, operational and business needs and other considerations permitted by law. At NEU, it is not typical for an individual to be hired at or near the top of the range for the role.

Qualifications

• Minimum 2-year experience in a Customer Service role
• Minimum 2-year experience in a freight forwarding or similar industry
• Strong teamwork skills and inclination
• Good communications skill – listening, providing and receiving feedback
• Process improvement
• Patience – ability to deal with complex processes that may involve multiple levels of approval
• High school diploma or equivalency certificate or significant or relevant or appropriate working experience. Some college desirable.
• Strong quantitative and analytical skills
• Strong computer and analytical skills – Outlook, PowerPoint, Word, and Excel
• Bilingual English / Japanese- fluent. Must be able to read, write and speak English and Japanese.
• This position is onsite and candidate must be able to report to the office daily.

Organization Relationships:

Will work with all levels in the organization as well as Customers.

Work Environment:

(With or without accommodations) This position is predominantly sedentary office work, which involves sitting, typing, filing, and conversing on the phone.

Nippon Express offers a generous Employee Benefits Package including:

• Medical, Dental, and Vision beginning the 1st of the month after 30 days.
• 401k with a company match
• Flexible Spending Accounts, HSA, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Auto and Home policies, Commuter Benefits, and much more.
• Generous Vacation and Sick time.

Nippon Express USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.