Clinic Service Representative Occupational Health

Henry Ford Health; Detroit (MI); On-site; USD 17,000 - 25,000; Part time

Job summary

Henry Ford Health seeks a contingent patient registration specialist to support Occupational Health locations. Responsibilities include check-in/out, preregistration, insurance verification and cash handling in a fast-paced, high-volume setting.

Success requires strong phone etiquette, exceptional customer service, and the ability to multitask across multiple tasks and locations as needed.

Qualifications

• High School Diploma or equivalent required; ability to perform calculations and use computer information system.
• Familiarity with clinic environment preferred; detail-oriented.
• Strong interpersonal skills for telephone and in-person interactions with patients, staff and visitors.
• Ability to multitask and meet patient and staff needs in a timely manner.
• Ability to discuss financial responsibilities with patients and connect with Customer Service Center.

Responsibilities

• Perform patient registration activities including face-to-face check in and check out, preregistration and discharge.
• Verify insurance information and collect payments as needed.
• Reconcile charts and maintain accurate records.
• Provide excellent customer service to diverse patient populations.
• Work collaboratively with healthcare staff and other clinic personnel.

Skills

Phone etiquette

Customer service

Multitasking

Interpersonal skills

Teamwork

Dependable/ punctual

Organizational skills

Ability to work in fast-paced env

Education

High School Diploma

Tools

Clinic information system

Job description

Job Description

Under general supervision follows standard operating procedures for all patient registration activities including patient reception, face-to-face check in and check out, preregistration, insurance verification, cash collections, chart reconciliation and patient discharge. Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups.

Occupational Health locations operate Monday -Friday 8am-430pm by appointment and walk-in basis.

We service clients at high volume and fast pace.

All staff must have good phone etiquette, great customer service skills, and be able to multitask throughout the day.

Contingent staff float between Different locations

Qualifications:
Qualifications

EDUCATION AND EXPERIENCE REQUIRED:

• High School Diploma or equivalent. Required to perform calculations, complete forms, extensively utilize computer information system.
• Familiarity with clinic environment preferred. Demonstrated ability to work with detailed information.
• Requires interpersonal skills to deal effectively both over the telephone and in person with patients, visitors, medical staff, and other clinic and/or hospital personnel.
• Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs.
• Ability to discuss with patients their general financial responsibilities and connect the patient with the Customer Service Center at the Corporate Business Office.
• Ability to work successfully in a fast-paced environment with frequent interruptions.
• Ability to work within a team setting and be supportive of team members. Successful completion of yearly competencies.
• Basic computer skills (i.e., knowledgeable opening software/email, navigate on keyboard, logging in and out of computer).
• Ability to work effectively with populations of diverse backgrounds and ages.
• Dependable and punctual. Strong organizational skills and ability to multi-task.
• Health care Expereince preferred