Occupational Health Administrative Specialist

Pinnacle Technology; Orlando (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Pinnacle Technology in Orlando, FL seeks an Occupational Health Administrative Assistant to provide operational, administrative, and program support for occupational health services. You will coordinate case management, records, reporting, and customer service to promote workforce health and regulatory compliance.

The role involves supporting regulatory initiatives, medical case management, employee accommodations, and program administration while maintaining confidentiality and data integrity.

Qualifications

• High school diploma or equivalent.
• Experience in administrative support, healthcare administration, human resources support, case coordination, customer service, or a related business environment.
• Experience maintaining confidential records and handling sensitive information.
• Strong organizational, time management, and prioritization skills.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications and electronic recordkeeping systems.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Ability to work independently and collaboratively in a team environment.
• Ability to provide professional customer service to employees, leaders, healthcare providers, vendors, and external stakeholders.
• Ability to learn and apply occupational health, regulatory, and company-specific processes and procedures.

Responsibilities

• Provide administrative and operational support for occupational health compliance programs, including drug and alcohol testing, hearing conservation, respiratory protection, medical certifications, regulatory reporting, and employee accommodation processes.
• Coordinate case administration activities, including case creation, documentation management, status tracking, record updates, follow-up activities, and routing of information to appropriate occupational health personnel.
• Maintain accurate, complete, and confidential occupational health records, databases, reports, and electronic documentation in accordance with company policies and regulatory requirements.
• Coordinate communications with employees, management, healthcare providers, vendors, and third-party administrators regarding occupational health programs, documentation requirements, appointments, and case status updates.
• Review documentation for completeness, identify discrepancies, obtain missing information, and escalate issues requiring clinical or management review.
• Monitor program activities and case workflows to support timely completion of occupational health processes and established service expectations.
• Generate, maintain, and distribute reports, dashboards, tracking logs, audit materials, and program metrics to support decision-making and program oversight.
• Provide customer service and respond to inquiries received through email, phone systems, shared mailboxes, voicemail systems, and other communication channels.
• Coordinate scheduling activities, appointments, meetings, training events, and program-related communications.
• Support invoice processing, billing activities, vendor administration, and documentation associated with occupational health programs and services.
• Assist with audits, quality reviews, regulatory reporting, and compliance monitoring activities to support occupational health program effectiveness and regulatory compliance.
• Maintain program tracking tools, spreadsheets, databases, and reporting systems used to monitor occupational health activities and outcomes.
• Support continuous improvement efforts by identifying process issues, recommending administrative efficiencies, and assisting with implementation of process enhancements.
• Protect confidential employee health information and maintain compliance with privacy, security, and records-management requirements.

Skills

Administrative support

Healthcare administration

Customer service

Case coordination

Microsoft Office

Communication skills

Education

High school diploma or equivalent

Tools

Electronic recordkeeping systems

Job description

Pinnacle Technology in Orlando, FL seeks an Occupational Health Administrative Assistant to provide operational, administrative, and program support for occupational health services. You will coordinate case management, records, reporting, and customer service to promote workforce health and regulatory compliance.

The role involves supporting regulatory initiatives, medical case management, employee accommodations, and program administration while maintaining confidentiality and data integrity.