Contingent Occupational Health Administrative Assistant

Lancesoft; Orlando (FL); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Four options of medical Insurance

Dental and Vision Insurance

401k Contributions

Critical Illness Insurance

Voluntary Permanent Life Insurance

Accident Insurance

Other Employee Perks

Job summary

LanceSoft in Orlando, FL is seeking an Occupational Health Administrative Assistant to provide operational and program support for occupational health services, compliance initiatives, and records management.

Responsibilities include coordinating case management, maintaining confidential records, generating reports, and delivering professional customer service across teams in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Experience supporting administrative operations, healthcare administration, HR support, or case coordination.
• Experience handling confidential information.
• Strong organizational and communication skills.
• Proficiency with Microsoft Office and electronic records systems.
• Ability to manage multiple priorities with accuracy.

Responsibilities

• Provide administrative and operational support for occupational health programs and regulatory reporting.
• Coordinate case administration: creation, documentation, status updates, and routing to staff.
• Maintain confidential occupational health records and electronic documentation.
• Coordinate communications with employees, management, providers, vendors, and third parties.
• Review documentation for completeness and resolve discrepancies.
• Monitor workflows to ensure timely completion of processes.
• Generate reports, dashboards, and program metrics for oversight.
• Provide professional customer service via email, phone, and other channels.
• Schedule appointments, trainings, and program-related communications.
• Assist with invoice processing and vendor administration.
• Support audits, quality reviews, and regulatory compliance.

Skills

Organizational skills

Time management

Prioritization

Verbal and written communication

Customer service

Independent working

Team collaboration

Learning mindset

Education

High school diploma or equivalent

Tools

Microsoft Office

Electronic records systems

Job description

Description: Title: Occupational Health Administrative Assistant

Location: Orlando, FL, 32824

Duration: 0-5+ months

Shift: M-F 8am to 5am

Pay Rate: $24.34–$35.00/Hour

Job Summary: The Occupational Health Administrative Assistant provides operational, administrative, and program support for occupational health services that promote workforce health, safety, regulatory compliance, and business effectiveness. This role serves as a key member of the Occupational Health Team, supporting the team through coordination of case management activities, program administration, records management, reporting, vendor interactions, and customer service functions. The Occupational Health Administrative Assistant supports a broad range of occupational health programs, including regulatory compliance initiatives, medical case management, return-to-work processes, drug and alcohol testing, hearing conservation, respiratory protection, medical certification programs, employee accommodations, and specialized workforce health programs. This position facilitates communication among employees, management, healthcare providers, vendors, and occupational health professionals while ensuring timely, accurate, and confidential administration of occupational health processes and records. This role contributes to program effectiveness through data management, process coordination, reporting, audit support, issue resolution, and continuous improvement activities while maintaining compliance with company policies and applicable regulatory requirements.

Responsibilities

Provide administrative and operational support for occupational health compliance programs, including drug and alcohol testing, hearing conservation, respiratory protection, medical certifications, regulatory reporting, and employee accommodation processes.

Coordinate case administration activities, including case creation, documentation management, status tracking, record updates, follow-up activities, and routing of information to appropriate occupational health personnel.

Maintain accurate, complete, and confidential occupational health records, databases, reports, and electronic documentation in accordance with company policies and regulatory requirements.

Coordinate communications with employees, management, healthcare providers, vendors, and third-party administrators regarding occupational health programs, documentation requirements, appointments, and case status updates.

Review documentation for completeness, identify discrepancies, obtain missing information, and elevate issues requiring clinical or management review.

Monitor program activities and case workflows to support timely completion of occupational health processes and established service expectations.

Generate, maintain, and distribute reports, dashboards, tracking logs, audit materials, and program metrics to support decision-making and program oversight.

Provide customer service and respond to inquiries received through email, phone systems, shared mailboxes, voicemail systems, and other communication channels.

Coordinate scheduling activities, appointments, meetings, training events, and program-related communications.

Support invoice processing, billing activities, vendor administration, and documentation associated with occupational health programs and services.

Assist with audits, quality reviews, regulatory reporting, and compliance monitoring activities to support occupational health program effectiveness and regulatory compliance.

Maintain program tracking tools, spreadsheets, databases, and reporting systems used to monitor occupational health activities and outcomes.

Support continuous improvement efforts by identifying process issues, recommending administrative efficiencies, and assisting with implementation of process enhancements.

Protect confidential employee health information and maintain compliance with privacy, security, and records-management requirements.

Qualifications

High school diploma or equivalent.

Experience in administrative support, healthcare administration, human resources support, case coordination, customer service, or a related business environment.

Experience maintaining confidential records and handling sensitive information.

Strong organizational, time management, and prioritization skills.

Strong verbal and written communication skills.

Proficiency with Microsoft Office applications and electronic recordkeeping systems.

Ability to manage multiple priorities while maintaining accuracy and attention to detail.

Ability to work independently and collaboratively in a team environment.

Ability to provide professional customer service to employees, leaders, healthcare providers, vendors, and external stakeholders.

Ability to learn and apply occupational health, regulatory, and company-specific processes and procedures.

Employee Benefits

• Four options of medical Insurance
• Dental and Vision Insurance
• 401k Contributions
• Critical Illness Insurance
• Voluntary Permanent Life Insurance
• Accident Insurance
• Other Employee Perks

EEO Employer LanceSoft is a certified Minority Business Enterprise (MBE) and an equal-opportunity employer.

We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.

LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.