Occupancy Specialist

Cruz Companies; Boston (MA); On-site; USD 50,000 - 55,000; Full time

Job summary

Cruz Companies in Boston, MA is seeking a leasing associate to handle day-to-day leasing and marketing for a market-rate property. The role covers apartment rentals, move-ins, recertifications and lease renewals, with a focus on maximizing occupancy and customer service.

Responsibilities include coordinating tours, processing applications, preparing lease documents, and maintaining accurate records across programs.

Qualifications

• High School diploma or GED required; 1–3 years of work experience preferred.
• Excellent customer service skills and strong communication abilities are essential.
• Ability to manage multiple tasks and maintain attention to detail in a fast paced environment.
• Experience with property management software such as Yardi or Real Page is a plus.

Responsibilities

• Interact with prospective and current residents to achieve maximum occupancy.
• Generate traffic, tours, and lease renewals while qualifying prospects.
• Prepare lease documents and move-in paperwork; maintain databases and reports.
• Deliver customer service that exceeds expectations for residents.
• Maintain knowledge of program guidelines and regulatory requirements.

Skills

Customer service

Attention to detail

Verbal communication

Written communication

multitasking

Teamwork

Problem solving

Initiative

Education

High School diploma or GED

Associate degree

Tools

Microsoft Office Suite

Yardi

Real Page

Job description

Position Summary:
In this role, you will perform day-to-day leasing and marketing activities related to apartment rentals, move-ins, recertifications and lease renewals at a market rate property.

Description
Position Summary:
In this role, you will perform day-to-day leasing and marketing activities related to apartment rentals, move-ins, recertifications and lease renewals at a market rate property.
Essential Functions

• Interact with prospective and current residents to achieve maximum occupancy
• Generate and manage traffic, wait list, property tours, leasing apartments, qualifying prospects, and following up on prospect leads
• Prepare lease documentation applicable to program types, complete move-in paperwork and procedures, maintain applicable databases, and ensure tour route, amenity areas, and show units are to company standard
• Deliver customer service that exceeds expectations for new and current residents
• Educate and implement Cruz Management programs, processes, and policies to new and current residents as applicable
• Review, prioritize, and distribute resident service requests as required
• May assist with the planning and facilitation of property events or programs required by the mixed income program guidelines
• May assist on-site management with ensuring all marketing documents, supplies, reports, advertisements, and web content are current and updated a necessary based on property, regional or corporate initiatives
• Maintain relationships with area businesses, local housing offices, employers, and real estate brokers to generate new business or to maintain an extensive waiting list for all unit types
• Remain current with local events and hiring trends that may have an impact on the property
• During the application or recertification process, responsible to gather appropriate documents by program type for residency approval submission to the appropriate person or third-party vendor for review and approval
• Remain current with all Federal, State and/or other regulatory requirements and programs.
• Other duties as assigned.
  

Equal Employment Opportunity
The facility is committed to the principle of Equal Employment Opportunity for all employees and applicants. It is our policy to ensure that both current and prospective employees are afforded equal employment opportunity without consideration of race, religious creed, color, national origin, nationality, ancestry, age, sex, marital status, sexual orientation, or disability in accordance with local, state and federal laws.
Americans with Disabilities
Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.
This job description is intended to describe the general content and requirements of the job. It is not an all-inclusive statement of duties, responsibilities or requirements and management reserves the right to add or remove duties from particular jobs in order to meet patient or company needs. Significant changes to the position will necessitate a new or revised job description.
Requirements
Education/ Experience Requirements/ Certification Requirements:

• High School diploma or GED
• 1-3 years of work experience
• Excellent customer service skills
• Superb attention to detail
• Outstanding verbal and written communication skills
• Experience with computer systems including Microsoft Office Suite
  

Preferred Qualifications

• Associate degree
• Knowledge of Yardi or Real Page software
• Experience in property management, affordable/tax credit programs, hospitality, customer service, sales, retail, or restaurant industry
  

Knowledge & Skills Requirements

• Demonstrated leadership skills in decision making, problem solving and interpersonal relations.
• Agility to handle stress and respond quickly and effectively to emergency situations
• Skill in exercising high degree of initiative, judgment, discretion, and decision making.
• Ability to work effectively with diverse individuals at all levels.
• Ability to handle many tasks simultaneously and deal effectively with changing priorities.
  

Salary Description
$50,000 - $55,000 Annually