Leasing Consultant

Jones Street Residential; Conshohocken (Montgomery County); On-site; USD 32,000 - 52,000; Full time

Job summary

Jones Street Residential is seeking a Leasing Consultant to deliver high-quality customer service to current and prospective residents. The role oversees the full leasing process, from inquiries and site tours to screening applicants and executing leases.

You will analyze market trends, optimize occupancy, and maintain strong resident relations while ensuring compliance with applicable laws. Ideal candidates have 1–2 years of sales experience, proficiency with Microsoft Office and Yardi, and

Qualifications

• 1–2 years of sales experience in retail, hospitality or multi-family.
• Proficient in Microsoft Office Suite.
• Excellent written and verbal communication.
• Experience with social media and marketing platforms preferred.
• Strong organizational and time-management skills.
• Must have valid driver’s license and vehicle insurance.
• Professional appearance and demeanor.
• Experience with Yardi highly preferred.

Responsibilities

• Develop and implement personal sales and telephone skills.
• Provide information about apartments and the community to prospective residents and schedule visits.
• Manage leasing process from introduction to occupancy and maintain communication with residents.
• Collect security deposits, rent, and other move-in funds.
• Prepare lease documents following qualification and screening procedures.
• Optimize occupancy while maintaining lease rates and driving traffic.
• Maintain prospect, traffic, and leasing data in database.
• Keep up-to-date knowledge of market competition and trends.
• Respond to resident problems and coordinate resolutions with maintenance.
• Support marketing efforts and input promotions and advertisements.
• Maintain knowledge of rent, vacancies, availability, and lease expirations.
• Inspect vacant apartments to ensure readiness for showings.
• Conduct follow-up with residents to foster positive relations.
• Communicate with Community Manager and Maintenance Manager.
• Implement applicable community policies and ensure compliance with laws.

Skills

Sales experience

Communication skills

Time management

Organizational skills

Driver's license

Professional appearance

Multifamily experience

Tools

Microsoft Office

Yardi

Job description

Description

The Leasing Consultant plays an integral role in the overall success of the community by providing high-quality customer service to both current and prospective residents. This position is responsible for overseeing the entire leasing process, which includes responding to initial inquiries, scheduling, and conducting site tours, screening applicants, and preparing and executing lease documents. The Leasing Consultant is also expected to have a strong understanding of the real estate market, evaluating, and implementing methods to enhance occupancy and the overall performance of the community.

Responsibilities

• Effectively develop and implement personal sales and telephone skills


• Provide information about the apartments and the community to the prospective resident and schedules visits to the community


• Responsible for the leasing process from introduction to the actual occupancy of the resident and maintaining communication throughout the tenancy of the resident


• Collect security deposits, rent, and all other funds associated with resident moves


• Prepare all lease documentation while following qualification, screening, and acceptance of applicant procedures


• Work to optimize occupancy while maintaining effective lease rent, increasing community traffic, and maintaining closing ratio goals


• Maintain prospect, traffic, and leasing data in database


• Retain thorough product knowledge of market competition, prepare monthly competitive survey reports and analyze the real estate market trends in the area


• Respond to resident problems and complaints, following through to ensure resolution of issues


• Complete service requests and communicate all requests to the Maintenance Department


• Support the overall marketing efforts and offer input and suggestions in regard to promotions, advertisements, etc.


• Maintain an accurate and in-depth knowledge of all aspects of the community, particularly in areas such as rent and pricing information, vacancies, apartment availability, lease expirations, square footage, etc.


• Inspect vacant apartments on a regular basis to ensure they are ready to show to prospective residents


• Conduct follow-up activity with all residents in order to establish positive resident relations


• Maintain open communications with the Community Manager and Maintenance Manager


• Implement or direct implementation of all applicable community policies and procedures


• Ensure compliance with all federal, state, and local laws, specifically Fair Housing regulations

Requirements

• 1 – 2 years of sales experience in a retail, hospitality, or multi-family environment


• Proficient computer and software skills, specifically Microsoft Office Suite


• Excellent written and verbal communication skills


• Experience with social media and marketing platforms preferred


• Strong organizational skills and ability to multi-task in a fast-paced environment


• Excellent time management skills and ability to prioritize work


• Trustworthy and reliable – sensitivity to confidential matters is required


• Must have valid driver’s license and valid Vehicle insurance


• Must have a neat appearance and professional apparel


• Experience with Yardi highly preferred