TOC Dispatcher & Incident Response Specialist

State of Oregon; Salem (OR); On-site; USD 48,000 - 67,000; Full time

Benefits offered by this job

11 paid holidays

Flexible work schedules

Public Service Loan Forgiveness

Job summary

The Oregon Department of Transportation seeks a Transportation Operations Center (TOC) Operator in Portland to supervise daily system operations, respond to incidents affecting travel, and coordinate communications. The role emphasizes quick decision-making to keep field crews safe and mobility high across Oregon.

The position supports a multimodal transportation network and invites applicants from diverse backgrounds.

Qualifications

• Two years of public contact experience involving gathering, relaying, and providing information to others, and evaluating activities or incidents.
• One year must include receiving and dispatching emergency requests using radio, telephone, or computer.
• Successful completion of a Certified Emergency Communications Course may substitute for one year of specialized experience.
• Must become LEDS certified and maintain current certification within 90 days of hire.

Responsibilities

• Monitor transportation system conditions, radio communications, and weather conditions.
• Implement incident and weather-related response plans.
• Input, receive, and notify crews about maintenance or repairs.
• Implement detour routes and dispatch staff and equipment.
• Review and stay familiar with statewide and regional SOPs, emergency plans, and TOC systems.
• Work extended hours, including nights, weekends, and holidays; may involve long hours at a workstation.
• Maintain alertness while operating multi-line phones and a multichannel radio system.
• Communicate with the public during crisis or conflicting priority situations.

Job description

The Oregon Department of Transportation seeks a Transportation Operations Center (TOC) Operator in Portland to supervise daily system operations, respond to incidents affecting travel, and coordinate communications. The role emphasizes quick decision-making to keep field crews safe and mobility high across Oregon.

The position supports a multimodal transportation network and invites applicants from diverse backgrounds.