TOC Operator: Incident Response & Dispatch Lead

Oregon Department of Transportation; Portland (OR); Sur place; USD 48 000 - 67 000; Plein temps

Résumé du poste

Oregon Department of Transportation is seeking a Transportation Operations Center (TOC) Operator to oversee the daily operation of Oregon's transportation system from the TOC. You will respond to incidents, coordinate communications, and help keep field crews safe while improving traveler safety and mobility across the state.

The role requires rapid decision-making, incident response planning, and coordination with crews and the public.

Qualifications

• Two years of public contact experience that includes gathering, relaying, and providing information to others AND evaluating activities or incidents, and determining an appropriate course of action.
• One year of this experience must include receiving and dispatching emergency requests using radio equipment, telephone, and/or computer.

Responsabilités

• Monitor transportation system conditions, radio communications and weather conditions.
• Implement incident and weather related response plans.
• Receive, input and notify crews about maintenance or repairs.
• Implement detour routes, including dispatching of staff and equipment.
• Review and maintain familiarity with statewide and regional standard operating guidelines, emergency operations plans and TOC systems.
• May be restricted to a workstation for long periods, sometimes in a close working area.
• Subject to noise levels caused by equipment and radio transmissions.
• May be required to work extended hours, including nights, weekends, and holidays.
• Maintain continual and consistent alertness and attention to monitoring an answering a variety of technical equipment including a multi-line phone system and a multichannel radio system.
• Routine exposure to multiple conflicting priorities that sometimes involve life threatening decisions and communicating with the public, often under confusing or crisis conditions.

Connaissances

Public contact experience

Emergency telecommunications

Radio dispatch experience

Typing speed (35 wpm)

Description du poste

Oregon Department of Transportation is seeking a Transportation Operations Center (TOC) Operator to oversee the daily operation of Oregon's transportation system from the TOC. You will respond to incidents, coordinate communications, and help keep field crews safe while improving traveler safety and mobility across the state.

The role requires rapid decision-making, incident response planning, and coordination with crews and the public.