Service Technician II

Kastle Systems; Fremont (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Kastle Systems in Fremont, CA is seeking a Service Technician II to test, troubleshoot, and repair access control and video systems at customer sites. You will interact with clients and Kastle staff to ensure timely service and high-quality results.

The role requires electronics and networking knowledge, ability to diagnose complex issues, and strong communication. Occasional travel and flexible hours may be required.

Qualifications

• Experience with access control and CCTV systems.
• Ability to troubleshoot complex service issues at client sites.
• Strong communication with customers and teams.

Responsibilities

• Maintains, services, installs, tests basic access control and video systems.
• Diagnoses CCTV problems and determines faulty components.
• Programs DVRs and NVRs according to client needs.
• Provides regular progress updates to stakeholders.
• Interfaces with customers to ensure confidence in Kastle System.
• Local travel to worksites in the DC Metro.

Skills

Advanced electronics

Advanced electrical knowledge

Networking (TCP/IP)

Customer communication

Overtime/weekends readiness

Driver's license

Education

Electronics certification

Security systems certification

Tools

Video surveillance hardware

IP networking devices

Job description

Kastle Systems

Service Technician II

US-CA-Fremont

Job ID: 2026-4900

# of Openings: 1

Category: Service & Installation

Kastle - Fremont

Overview

The Service Technician tests, troubleshoots and repairs all aspects of our security systems including access control, and video systems at customer sites. The Service Technician II interacts directly with the client, client representatives, other contractors and Kastle personnel to ensure a successful service and repair solutions. The Service Technician ensures that service orders are completed accurately and on time, and that these services meet or exceed client expectations.

The Service Technician tests, troubleshoots, and repairs all aspects of our access control systems. Experience with servicing CCTV, various video systems, networking (TCP/IP), and associated network routers, gateways, switches is a plus. Must be able to troubleshoot problems at customer sites and remotely. To that end, the Service Technician interacts directly with the client, client representatives, other contractors and Kastle personnel to ensure a successful service and repair solutions. The Service Technician ensures that service orders are completed accurately and on time, and that these services meet or exceed client expectations

Responsibilities

Service and Resolution (70%):

• Maintains, services, installs, tests Basic access control, security components and Video/CCTV Systems
• Diagnoses CCTV system problems and determine faulty components
• Programs digital video recorders and network video recorders according to client needs
• Ensures that systems are serviced properly and on time in accordance with Kastle's procedures and quality control standards
• Provides regular progress updates to all stakeholders
• Communicates with customers, customer representatives, contractors and Kastle staff as necessary to service, install and test equipment
• Services, and repairs Kastle access control and video systems.
• Interfaces with customers to insure their complete confidence in the Kastle System.
• Verifies completed work is documented accurately and consults with manager to resolve discrepancies.
• Maintains companyowned vehicles, tools, equipment, and individual tool issue.
• Local Travel to worksites in the DC Metro

Service Ticket Administration (15%):

• Manage tickets once assigned
• Logs technician hours and parts used on jobs, changes the billing status on jobs after consultation with CS and/or I&S Director
• Provides accurate documentation for completed work and consults with Technical Support to resolve discrepancies
• Processes Work orders & Service requests in field service dispatch system

Equipment Maintenance and Inventory (5%):

• Maintains and protects building keys to customer buildings.
• Responsible for providing proper documentation for inventory control and for maintaining proper inventory for vehicles and projects
• Must be available to perform end of year and interim inventory counts.
• Maintains assigned company-owned vehicles, tools, equipment, and individual tool issue.

Qualifications

• Advanced electronics knowledge
• Advanced electrical knowledge
• Mid-level to advanced networking knowledge with certifications
• Advanced diagnostic skills for more complex services
• Works closely with network and IT personnel about IP addressing issues.
• Knowledge in access control (Z, Quad, other), lock smith, wireless networking, delayed egress locks, specialty alarm systems (DMP/Silent Night), other access control mfg., training/certification, telephones, networking & IP
• Ability to perform quality service repairs on multiple supported products
• Work history must display stability and consistent attendance
• Demonstrated ability to accept responsibility and carry out assigned tasks with limited supervision
• Ability to interface and communicate with customers and co-workers in a clear and professional manner
• Self-motivated and excellent attention to detail
• Must be available to work overtime, weeknights, and weekends as needed
• Ability to lift, move, or carry items weight up to 75 pounds.
• Required to maintain a valid driver's license and clean driving record

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