Service Technician II

Kastle Systems; Baltimore (MD); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) matching

Paid time off

Job summary

Kastle Systems is seeking a Service Technician II to test, troubleshoot, and repair security systems at customer sites, including access control and video systems. The role requires direct client interaction and coordination with Kastle personnel to ensure high-quality service delivery.

The position involves a 40-hour shift with weekend start (Saturday through Wednesday) and field travel to DC Metro area, with a competitive salary and benefits package.

Qualifications

• Advanced electronics knowledge.
• Certified in Avigilon Video Security & Access Control.
• Advanced electrical knowledge.
• Mid-level to advanced networking knowledge with certifications.
• Advanced diagnostic skills for more complex services.

Responsibilities

• Test, troubleshoot and repair access control and video security systems at customer sites.
• Interact with customers, client representatives and Kastle staff to service, install and test equipment.
• Maintain service orders and ensure timely completion to Kastle procedures and quality standards.
• Provide regular progress updates to stakeholders and document work performed.
• Perform end-of-year and interim inventory counts and maintain company assets.

Skills

Advanced electronics knowledge

Avigilon Video Security & Access

Advanced electrical knowledge

Networking knowledge with certs

Advanced diagnostic skills

Job description

Overview

The Service Technician II tests, troubleshoots and repairs all aspects of our security systems including access control, and video systems at customer sites. The Service Technician II interacts directly with the client, client representatives, other contractors and Kastle personnel to ensure a successful service and repair solutions. The Service Technician ensures that service orders are completed accurately and on time, and that these services meet or exceed client expectations.

Must be willing to work a 40-hour shift beginning Saturday through Wednesday

Must be willing to work a 40-hour shift beginning Saturday through Wednesday

Responsibilities

Service and Resolution (70%):

• Maintains, services, installs, tests Basic access control, security components and Video/CCTV Systems
• Diagnoses CCTV system problems and determine faulty components
• Programs digital video recorders and network video recorders according to client needs
• Ensures that systems are serviced properly and on time in accordance with Kastle's procedures and quality control standards
• Provides regular progress updates to all stakeholders
• Communicates with customers, customer representatives, contractors and Kastle staff as necessary to service, install and test equipment
• Services, and repairs Kastle access control and video systems.
• Interfaces with customers to insure their complete confidence in the Kastle System.
• Verifies completed work is documented accurately and consults with manager to resolve discrepancies.
• Maintains company‑owned vehicles, tools, equipment, and individual tool issue.
• Local Travel to worksites in the DC Metro

Service Ticket Administration (15%):

• Manage tickets once assigned
• Logs technician hours and parts used on jobs, changes the billing status on jobs after consultation with CS and/or I&S Director
• Provides accurate documentation for completed work and consults with Technical Support to resolve discrepancies
• Processes Work orders & Service requests in field service dispatch system

Equipment Maintenance and Inventory (5%):

• Maintains and protects building keys to customer buildings.
• Responsible for providing proper documentation for inventory control and for maintaining proper inventory for vehicles and projects
• Must be available to perform end of year and interim inventory counts.
• Maintains assigned company‑owned vehicles, tools, equipment, and individual tool issue.

Qualifications

• Advanced electronics knowledge
• Must be certified in Avigilon Video Security & Access Control
• Advanced electrical knowledge
• Mid-level to advanced networking knowledge with certifications
• Advanced diagnostic skills for more complex services

  Company Overview

  • The anticipated base salary range for this position is $60,000 – $70,000 annually, depending on experience, skills, education, and other job-related factors. This range reflects base pay only and may not include bonus, commission, equity, or other incentive compensation, where applicable. Actual offers are determined individually based on the candidate's qualifications and internal equity considerations. • Kastle Systems (and its affiliate, i2G) offers a competitive benefits package, which may include medical, dental, and vision coverage, 401(k) with company match, paid time off, and other benefits, depending on position and location.
  •

  Equal Opportunity Statement

  At Kastle, we believe that diversity makes us stronger - at work and in the world. Kastle Systems International, LLC is an Equal Opportunity / Affa