Observability Platform Lead – Scale & Reliability

CVS Health; Mississippi; Hybrid; USD 83,000 - 222,000; Full time

Job summary

CVS Health Enterprise Technology seeks a Senior Observability Platform Engineer to design, build, and operate large-scale observability services processing billions of logs, metrics, and traces daily. You will develop backend services in Go, Python, and Java and lead OpenTelemetry-based instrumentation across the enterprise.

You will partner with SRE, Cloud, CI/CD, and Security teams to shape platform strategy, improve developer experience, and ensure secure, reliable observability at Fortune-6

Qualifications

• 5+ years of experience in Software Engineering.
• 3+ years of experience with observability practices (SLIs/SLOs/SLAs, alerting, incident management).
• 3+ years building production-grade backend services in Go and/or Java.
• 3+ years implementing and operating OpenTelemetry (OTLP, conventions, instrumentation).
• 3+ years with cloud-native/container platforms (Docker, Kubernetes, Argo CD).
• 3+ years with public clouds (AWS, GCP, Azure).
• 2+ years designing and scaling distributed, high-volume data pipelines.
• 2+ years Infrastructure as Code tools (Terraform, CloudFormation).
• 2+ years with Helm/Kustomize; 2+ years with Grafana/Loki/Tempo/Mimir.

Responsibilities

• Develop custom software to drive the observability platform (Java Spring Boot, Python, Go).
• Design, build, and operate core observability platform services using Go, Python, Java (Spring Boot).
• Support and lead enterprise-wide adoption of OpenTelemetry (client libraries, conventions, instrumentation).
• Design and scale high-throughput telemetry pipelines (logs, metrics, traces) for performance and cost efficiency.
• Develop self-service observability capabilities to simplify onboarding and troubleshooting.
• Implement end-to-end monitoring of the observability platform with SLOs and health checks.
• Collaborate with SRE, Platform, and Cloud teams to enforce reliability standards and incident response.
• Participate in on-call rotations and lead incident reviews and root-cause analysis.
• Automate operational workflows via tooling, CI/CD enhancements, and platform automation.
• Ensure secure telemetry pipelines (mTLS, secrets management, zero-trust).
• Produce and maintain technical documentation and best practices.
• Engage with engineering teams to influence roadmap and deliver platform improvements.
• Provide technical leadership through mentorship and cross-team collaboration.

Skills

Software engineering

Observability practices

Backend services (Go/Java)

OpenTelemetry

Cloud-native platforms

Distributed data pipelines

Infrastructure as Code

Kubernetes

Relational databases

Security-conscious platform design

Education

Bachelor's degree or equivalent

Tools

Docker

Kubernetes

Argo CD

Grafana

Loki

Tempo

Mimir

Helm

Kustomize

PostgreSQL/MySQL

Job description

CVS Health Enterprise Technology seeks a Senior Observability Platform Engineer to design, build, and operate large-scale observability services processing billions of logs, metrics, and traces daily. You will develop backend services in Go, Python, and Java and lead OpenTelemetry-based instrumentation across the enterprise.

You will partner with SRE, Cloud, CI/CD, and Security teams to shape platform strategy, improve developer experience, and ensure secure, reliable observability at Fortune-6