Senior Onboarding & Technical Success Manager

Coralogix

Boston (MA)

Hybrid

USD 160,000 - 200,000

Full time

41 hours ago

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Benefits offered by this job

Healthcare benefits

401(k) plan with match

Paid time off

Job summary

Coralogix is seeking an Onboarding Technical Account Manager in Boston. You will lead technical onboarding for customers, manage complex integrations, and translate business goals into data-driven artifacts that demonstrate value.

The role blends hands-on engineering with strategic stakeholder engagement. Ideal candidates will have 3+ years in customer-facing technical roles, a strong DevOps/Cloud background, and excellent communication skills.

Qualifications

3+ years in account management, customer success, or customer-facing technical role.
Strong technical background in DevOps, Cloud, Kubernetes, Containers/Docker.
Excellent English communication, both written and verbal.
Experience in SAAS B2B software companies is a plus.

Responsibilities

Lead the onboarding process, from new integrations to trainings and troubleshooting.
Resolve technical challenges by adopting the platform and integrating data.
Understand customers' requirements and business goals to deliver value and artifacts.
Engage with technical and executive stakeholders to drive product adoption and roadmap influence.
Build a long-term game plan for each customer based on data analysis and needs.