Hybrid TAM Team Lead: Observability & Onboarding

Coralogix; Boston (MA); Hybrid; USD 220,000 - 260,000; Full time

Job summary

Coralogix is seeking a Team Lead, Technical Account Manager (TAM) to guide a TAM team for onboarding and long-term customer success. You will lead technical engagements across logs, metrics and traces, providing expert onboarding and data-driven guidance to ensure customers realize value from Coralogix’s observability platform.

This hybrid role requires Boston-based presence 2–3 days per week and strong leadership experience to drive KPIs, cross-team collaboration, and customer satisfaction.

Qualifications

• 3+ years of direct people management leading technical teams
• Experience delivering observability solutions and onboarding
• Strong analytical skills to interpret customer data and usage trends
• Excellent English communication and executive presentation abilities

Responsibilities

• Lead, mentor, and manage TAMs for successful onboarding and long-term success
• Develop and track onboarding KPIs and customer satisfaction metrics
• Provide technical guidance on observability tools and log analytics
• Oversee implementation of logs, metrics, and traces monitoring and real-time analysis
• Build deep technical insights on cloud observability and customer infrastructure integration
• Act as escalation point for critical customer technical challenges
• Collaborate with product and engineering for data-driven product improvements

Skills

Cloud DevOps

AWS

Azure

GCP

Observability

Kibana

Grafana

Datadog

New Relic

Dynatrace

Jaeger

Prometheus

Splunk

Leadership

Onboarding

KPIs

Data Analysis

English Communication

Tools

AWS

Azure

GCP

Kibana

OpenSearch

Grafana

Datadog

New Relic

AppDynamics

Dynatrace

Prometheus

Splunk

Jaeger

Job description

Coralogix is seeking a Team Lead, Technical Account Manager (TAM) to guide a TAM team for onboarding and long-term customer success. You will lead technical engagements across logs, metrics and traces, providing expert onboarding and data-driven guidance to ensure customers realize value from Coralogix’s observability platform.

This hybrid role requires Boston-based presence 2–3 days per week and strong leadership experience to drive KPIs, cross-team collaboration, and customer satisfaction.