Technical Account Manager – Dallas

Coralogix; Dallas (TX); Hybride; USD 160 000 - 200 000; Plein temps

Avantages offerts par ce poste

Healthcare

Dental

Mental health benefits

401(k) match

Paid time off

Paid sick time

Résumé du poste

Coralogix in Dallas, TX is seeking a Senior Technical Account Manager to lead onboarding and ensure successful deployments for complex data pipelines. You will translate customer goals into artifacts, drive rapid time-to-value, and guide stakeholders from engineers to executives.

The role requires hands-on DevOps and cloud experience, strong communication, and a passion for observability. Hybrid work in Dallas with frequent customer interactions and strategic impact.

Qualifications

• 3+ years in account management, customer success or customer-facing technical role.
• Strong DevOps/Cloud/Kubernetes/Containers/Docker background.
• Experience with SAAS B2B software products.
• Excellent English communication, written and verbal.
• Ability to manage complex integrations and troubleshooting.

Responsabilités

• Lead onboarding from integrations to trainings and troubleshooting.
• Resolve technical issues by adopting the platform and integrations.
• Understand customer requirements to create artifacts and deliver value.
• Build a game plan per customer to drive product adoption.
• Collaborate with technical counterparts to drive adoption.
• Advocate for customer needs to influence product roadmap.

Connaissances

DevOps

Cloud

Kubernetes

Docker

Observability

SIEM

Stakeholder mgmt

Communication

SAAS B2B

Onboarding

Formation

BSc in CS/Engineering

Outils

Docker

Kubernetes

AWS

Description du poste

## Technical Account Manager - DallasDallas, TX · Full-time · Senior#### About The Position**Coralogix** is rebuilding the path to observability using a real-time streaming analytics pipeline that provides monitoring, visualization, and alerting capabilities without the burden of indexing. By enabling users to define different data pipelines per use case, we provide deep Observability and Security insights, at an infinite scale, for less than half the cost.we're looking for **Technical Account Managers** at Coralogix to play a vital role in the customer journey, leading the technical onboarding process from the moment a deal is signed.The mission is to set customers up for long-term success by ensuring a smooth implementation, rapid time-to-value, and the foundation for strong adoption.We are looking for hands-on, detail-oriented professionals with strong technical background and customer-facing experience who can bridge the gap between our platform and the customer’s real-world goals.Onboarding Technical Account Managers hold a senior-level position and are responsible for leading customers through one of the most critical phases of their journey. They are expected to manage complex implementations, resolve technical challenges with confidence, and clearly demonstrate product value—all while engaging with stakeholders across levels, from hands-on engineers to senior executives.**Responsibilities:*** Lead the onboarding process, from new integrations, creation of artifacts to trainings and troubleshooting* Solve customer’s technical problems by adopting the platform, integrating new data and existing integrations* Understanding customers technical requirements and business goals to consistently create new artifacts and deliver value* Know the Log Management / Observability markets well and be able to help customers by using the best technical practices available.* Build a successful and ongoing game plan for each customer based on a specific data analysis and customer’s needs* Establishing relationships and engaging with technical counterparts to drive product adoption* Advocate internally for customer needs within Coralogix and influence a product development roadmap#### Requirements* Hybrid work model: **2–3 days per week from our Dallas office*** +3 years experience in a account management , customer success managers or **customer-facing technical role*** Strong technical background in **DevOps, Cloud, Kubernetes, Containers/Docker.*** Strong knowledge of the **Monitoring, Observability, Log Management, and SIEM** markets* Hands-on experience with **technical integrations and complex troubleshooting*** Excellent communication skills in English, both written and verbal* Strong presentation skills, with the ability to communicate effectively and build credibility with **technical and executive stakeholders*** Hands-on Engineering/DevOps background – **advantage*** BSc degree in Computer Science / Engineering -**advantage*** Experience in SAAS B2B software companies**- advantage****Cultural Fit**We’re seeking candidates who are hungry, humble, and smart. Coralogix fosters a culture of innovation and continuous learning, where team members are encouraged to challenge the status quo and contribute to our shared mission. If you thrive in dynamic environments and are eager to shape the future of observability solutions, we’d love to hear from you.*Compensation and rewards** The on-target earnings range for this role is **$160,000 - $200,000**. When determining your salary, we consider your experience, skills, education, and work location.* Our total compensation package includes comprehensive and inclusive employee benefits for healthcare, dental, and mental health benefits, a 401(k) plan and match, paid sick time and paid time off.Dallas office: *Spaces,* 5717 Legacy Dr., Plano, TX 75024Coralogix is an equal opportunity employer and encourages applicants from all backgrounds to apply.