FT Patient Care Coordinator - OBGYN

Virtua Health; Willingboro Township (NJ); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Flexible spending accounts

401(k) plan

Paid time off and sick leave

Disability and life insurance

Tuition assistance

Employee assistance program

Job summary

Virtua Health is seeking an Administrative Patient Navigator to coordinate patient experience from scheduling to insurance coordination and pre-certifications. You will act as the first‑line contact, interfacing with patients, providers, and multiple departments, ensuring smooth administrative flow.

The role requires 2–4 years of surgical environment experience, excellent customer service, and proficiency with electronic health records and Microsoft Office.

Qualifications

• Two (2) to Four (4) years practice experience preferably in surgical environment.
• Excellent customer service and communication skills.
• Previous experience as an Administrative Patient Navigator preferred.
• Experience with electronic patient health record required, Next-Gen preferred.
• Experience with Microsoft Office Suite.
• Medical Terminology Experience required.

Responsibilities

• Monitors and/or performs daily administrative coordination of patient experience through scheduling of administrative appointments, follow up diagnostic testing, monitoring of testing results, ongoing communication with patient, physicians and multi‑disciplinary departments.
• Prepares charts for new patient consult by coordinating testing reports, insurance referrals, and other appropriate documents necessary for efficient consult.
• Assists with patient supplemental testing coordination and scheduling, including provider and staff tasking, prescription coordination and follow communication with patient.
• Enters data and documentation in patient health database, as well as practice logs.
• Assists with any patient billing inquiries regarding visits or testing. Initiates and tracks pre‑ authorizations for supplemental testing.
• Provides administrative support to physicians and practice manager as needed regarding correspondence, patient record, documentation and office administrative information.
• Assists with practice office team regarding additional administrative functions including scanning, faxing section, copying patient records.
• Assists as needed with front desk functions and patient assistance via check in and check out. Answers practice telephone calls as necessary.

Skills

Customer service

Communication

Medical terminology

Microsoft Office

Education

High School Diploma or equivalent

Associate degree preferred

Medical assisting program graduate preferred

Tools

Next-Gen EHR

Job description

At Virtua Health, we exist for one reason – to better serve you. That means being here for you in all the moments that matter, striving each day to connect you to the care you need. Whether that’s wellness and prevention, experienced specialists, life‑changing care, or something in‑between – we are your partner in health devoted to building a healthier community.

If you live or work in South Jersey, exceptional care is all around. Our medical and surgical experts are among the best in the country. We assembled more than 14,000 colleagues, including over 2,850 skilled and compassionate doctors, physician assistants, and nurse practitioners equipped with the latest technologies, treatments, and techniques to provide exceptional care close to home. A Magnet-recognized health system ranked by U.S. News and World Report, we’ve received multiple awards for quality, safety, and outstanding work environment.

In addition to five hospitals, seven emergency departments, seven urgent care centers, and more than 280 other locations, we’re committed to the well‑being of the community. That means bringing life‑changing resources and health services directly into our communities through our Eat Well food access program, telehealth, home health, rehabilitation, mobile screenings, paramedic programs, and convenient online scheduling. We’re also affiliated with Penn Medicine for cancer and neurosciences, and the Children’s Hospital of Philadelphia for pediatrics.

Location:

Willingboro - 220 Sunset Road

Remote Type:

On‑Site

Employment Type:

Employee

Employment Classification:

Regular

Time Type:

Full time

Work Shift:

1st Shift (United States of America)

Total Weekly Hours:

40

Summary:

Administratively coordinates and monitors the patient throughout the patient experience including: scheduling of appropriate appointments, documentation, insurance coordination, pre‑certifications for testing, follow‑up diagnostic testing.

Coordination and communication with patient, provider and multi‑disciplinary departments.

Coordinator will be the first‑line administrative contact for patient, while providing concierge‑like service and access.

Responsible for monitoring insurance, billing issues, testing results coordination, as well as pre‑certification/insurance status and appeals.

Coordinates the administrative flow of the patient experience.

Reports directly to practice coordinator and/or practice manager.

Position Responsibilities:

• Monitors and/or performs daily administrative coordination of patient experience through scheduling of administrative appointments, follow up diagnostic testing, monitoring of testing results, ongoing communication with patient, physicians and multi‑disciplinary departments.
• Prepares charts for new patient consult by coordinating testing reports, insurance referrals, and other appropriate documents necessary for efficient consult.
• Assists with patient supplemental testing coordination and scheduling, including provider and staff tasking, prescription coordination and follow communication with patient.
• Enters data and documentation in patient health database, as well as practice logs.
• Assists with any patient billing inquiries regarding visits or testing. Initiates and tracks pre- authorizations for supplemental testing.
• Provides administrative support to physicians and practice manager as needed regarding correspondence, patient record, documentation and office administrative information.
• Assists with practice office team regarding additional administrative functions including scanning, faxing section, copying patient records.
• Assists as needed with front desk functions and patient assistance via check in and check out. Answers practice telephone calls as necessary.

Position Qualifications Required / Experience Required:

Two (2) to Four (4) years practice experience preferably in surgical environment.

Excellent customer service and communication skills.

Previous experience as an Administrative Patient Navigator preferred.

Experience with electronic patient health record required, Next-Gen preferred.

Experience with Microsoft Office Suite.

Medical Terminology Experience required.

Required Education:

High School Graduate or equivalent required.

Associate’s degree preferred.

Prefer a graduate of a medical assisting program.

Training/Certifications/Licensure:

Current Medical Assistant certification preferred.

Hourly Rate: $18.89 - $27.81The actual salary/rate will vary based on applicant’s experience as well as internal equity and alignment with market data.

Virtua offers a comprehensive package of benefits for full‑time and part‑time colleagues, including, but not limited to:

• medical/prescription, dental and vision insurance
• health and dependent care flexible spending accounts
• 403(b) (401(k) subject to collective bargaining agreement)
• paid time off, paid sick leave as provided under state and local paid sick leave laws, short‑term disability and optional long‑term disability, colleague and dependent life insurance and supplemental life and AD&D insurance
• tuition assistance, and an employee assistance program that includes free counseling sessions

Eligibility for benefits is governed by the applicable plan documents and policies.

For more benefits information click here.