OB/GYN Scheduling Specialist

St. Joseph's/Candler; Savannah (GA); On-site; USD 34,000 - 52,000; Full time

Job summary

St. Joseph's/Candler is seeking a Scheduling Specialist to coordinate exam times, pre-op testing, and insurance authorizations for procedures.

You will verify referrals, schedule with MDs and modalities, and ensure accurate appointment details while assisting patients and departments. The role requires strong organization, patient education, and the ability to handle pre-certifications and post-call follow-ups.

Qualifications

• 1–2 years medical office experience required.
• High School Diploma preferred.

Responsibilities

• Ensures accurate scheduling, rescheduling, cancellations and verification of patient appointments with correct MD, modality, equipment and studies.
• Performs pre-certification tasks prior to services and updates/reflex referrals in the system.
• Handles insurance authorizations and communicates clearly with patients.
• Provides post-op follow-up calls to clarify instructions and answer questions.
• Educates patients about procedures and medications.

Skills

Scheduling

Communication

Organization

Education

High School Diploma (preferred)

1–2 years medical office experience (Required)

Job description

• The Scheduling Specialist will receive requests for procedures, coordinate the exam times per protocol with convenience considered for the patients and departments. Will coordinate pre op testing when needed. Verifies insurance benefits. This position will be responsible for prepayment collections for procedures, and obtains prior auths for procedures that need done both in an out of the office. Must provide patient education for procedures, and medication. Will also be required to complete increased clerical duties assist in answering the telephone, provides clinical support, and assists with other tasks as assigned. This individual needs to be highly motivated, organized, and understand the work flow of preparing a patient for procedures from pre-op to post op.
• Education
• High School Diploma of General Studies - Preferred
• Experience
• 1-2 Years medical office - Required
• Medical Assistant/Secretary, Unit Secretary, Surgical Technician, Imaging Support Specialist or Imaging Scheduler - Preferred
• License & Certification
• None Required
• Core Job Functions
• Ensures accurate scheduling, rescheduling, cancellations and verification of the patients appointment with the correct MD, modality, special equipment and studies. Repeats appointment date, time and location prior to ending call. Schedules interpreters for patients as needed.
• Performs pre-certification tasks when needed prior to services being rendered. Accurately updates and documents the referral in eClinical Works to include closing referral.
• Compliant with accessing and extracting confidential patient information for acquiring insurance authorizations. Clear, precise communication.
• Calls patients at home after surgery to provide follow up and opportunity to clarify any instructions and answer questions.
• Patients receive thorough and accurate information concerning their condition and related procedures. Education materials are kept up to date and in adequate supply.