OB/GYN Patient Experience Specialist

Advocate Health; Macon (GA); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Health and welfare benefits

Paid Time Off

Flexible Spending Accounts

Adoption assistance and paid parental"

Defined contribution retirement plans

Educational Assistance Program

Job summary

Advocate Health in Georgia is seeking a full-time OB/GYN front desk coordinator for the AHNMG OB/GYN department. The role spans 40 hours per week with schedules from Monday through Friday, including a late- afternoon to early-evening shift.

The position emphasizes patient registration, insurance verification, scheduling, and billing support to ensure a smooth patient experience. Pay ranges from $19.80 to $29.70 per hour, with comprehensive benefits and opportunities for professional development

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Customer relations experience required.
• Experience with Medical Records Software preferred, Front desk practice experience preferred.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience.
• Provide exemplary interpersonal skills and ability to interact with patients and families in sensitive situations.
• Demonstrates critical thinking and decisive judgment in a fast-paced environment, work well in a team or independently.
• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival/departure desk activities.
• Encourages patient utilization of front-end technology during the registration process.
• Maintains confidential patient information including insurance, billing, and payments; assists billing as needed.

Skills

Customer service

Interpersonal skills

Critical thinking

Teamwork

Front desk

Education

High School Diploma or GED

Tools

Medical Records Software

Job description

Advocate Health in Georgia is seeking a full-time OB/GYN front desk coordinator for the AHNMG OB/GYN department. The role spans 40 hours per week with schedules from Monday through Friday, including a late- afternoon to early-evening shift.

The position emphasizes patient registration, insurance verification, scheduling, and billing support to ensure a smooth patient experience. Pay ranges from $19.80 to $29.70 per hour, with comprehensive benefits and opportunities for professional development