Bilingual Medical Office Assistant — Referrals & Front Desk

VERNON J HARRIS EAST END COMMUNITY HEALTH CENTER; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Coverage

Dental Insurance

Vision Insurance

401(k) Retirement Plan with company-mp

Paid Time Off

8.5 Paid Holidays

Employee Assistance Program

Job summary

Capital Area Health Network is seeking a Medical Office Assistant to provide essential administrative and clinical support in a busy primary care practice. This role serves as the first point of contact for patients, assisting with scheduling, check-in and check-out, and maintaining accurate medical records.

You will support providers by preparing exam rooms, taking vital signs, and handling insurance verification and referrals.

Qualifications

• High School Diploma or equivalent required; Associate’s degree or higher preferred.
• Minimum of 1-2 years of experience in a healthcare setting, with experience in referral coordination or a similar administrative role preferred.

Responsibilities

• Manage and process patient referrals to specialty providers, ensuring appointments are scheduled accurately and in a timely manner.
• Provide bilingual support (Spanish and English) to patients, ensuring they understand referral processes, appointments, and required documentation.
• Communicate with external provider offices, insurance companies, and specialists to confirm appointments, verify availability, and resolve referral-related concerns.
• Monitor referral progress, follow up with patients, and ensure all referrals are completed within expected timeframes.
• Maintain thorough and up-to-date referral documentation within the Electronic Health Record (EHR) system.
• Assist with insurance verification, prior authorizations, and obtaining necessary approvals for specialty services
• Ensure that patients receive reminders and follow-up notifications about their referral appointments.
• Work closely with clinical and administrative teams to troubleshoot referral issues and support continuity of patient care.

Skills

Communication skills

Organization

Customer service

Education

High School Diploma or equivalent

Associate’s degree or higher preferred

Job description

Capital Area Health Network is seeking a Medical Office Assistant to provide essential administrative and clinical support in a busy primary care practice. This role serves as the first point of contact for patients, assisting with scheduling, check-in and check-out, and maintaining accurate medical records.

You will support providers by preparing exam rooms, taking vital signs, and handling insurance verification and referrals.