Oakmont Receptionist

Oakmont Livonia; Livonia (MI); On-site; USD 28,000 - 36,000; Full time

Job summary

Oakmont Livonia is seeking a friendly receptionist to be the first point of contact for residents, families, and visitors. The role involves answering phones, directing inquiries, and performing clerical tasks to support the administration and resident services.

The ideal candidate will have High School/GED and 1–2 years of senior living receptionist experience, with strong communication and organizational skills. This on-site position requires professionalism and a customer-focused approach.

Qualifications

• High school diploma or GED required.
• 1–2 years experience in a senior living receptionist role preferred.
• Strong verbal and written communication skills; excellent customer service.

Responsibilities

• Serve as first point of contact for visitors; greet and direct guests.
• Answer phones, route calls, take messages and provide information.
• Perform general clerical tasks and routine office duties.
• Distribute mail and manage outgoing mail.
• Maintain confidentiality of resident and staff information.
• Support maintenance requests and keep records updated.
• Attend trainings and meetings as required.
• Maintain accuracy and organization of documents and files.

Skills

Verbal and written communication

Interpersonal skills

Organizational skills

Time management

Attention to detail

Problem solving

Prioritization

Microsoft Office

Education

High School/GED

Tools

Microsoft Office Suite

Job description

Position Summary:

In keeping with our organization's goal of improving the lives of the Residents we serve; the Receptionist is responsible for providing superior customer service by acting as the first point of contact for all visitors to the facility. Greets family and visitors, answers general inquiries, assists/directs to the appropriate party, performs clerical tasks and assists with residents needs as needed.

Principal Duties and Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Operate office equipment such as fax machines, scanners, copiers, and use computers for spreadsheet, word processing, database management, and other applications.
• Answer telephones with pleasant demeanor using Oakmont approved greeting, give information to callers, take messages, or transfer calls to appropriate individuals.
• Greet persons entering establishment with pleasant demeanor using Oakmont required greetings, determine nature and purpose of visit, and direct or escort them to specific destinations or appropriate persons according to their needs.
• Mail newsletters, promotional material, or other information/documents using computer, mail, or facsimile machine to ensure timely receipt of information.
• Organizes and maintains reported maintenance work orders received from residents and staff upon receipt.
• Perform administrative support tasks, such type, format, proofread, and recommend revisions on documents and make copies of correspondence or other printed material.
• Distribute incoming mail or other materials on day received and prepare outgoing mail by next scheduled pickup.
• Maintain confidentiality of resident, staff personnel and employment information.
• Meet/exceed established performance goals. Additional performance requirements may be communicated.
• Job Knowledge - Demonstrate a thorough understanding of his/her job processes and procedures. Efficiently use resources (including staff and management) to obtain additional knowledge.
• Cooperativeness -Demonstrate a 'can do' attitude by responding positively to instructions. Follow instructions and work harmoniously with others to complete the job or task.
• Commitment - Commit to his/her job and to the success of the company. Take initiative to offer ideas to improve processes or results.
• Safety - Maintain a safe workplace. Report all unsafe work conditions to the Executive Director. Follow and enforce all safety policies
• Maximize cost efficiency and productivity in the use of all resources of the department and organization.
• Attend all required department events, staff meetings, and any other job-related functions.
• Attend and successfully completes all mandatory trainings.
• Regular and reliable attendance.
• Perform other tasks as required.
• Ability to work with people with physical and mental disabilities including those using profanity, derogatory language and the like.

Supervisory Responsibility:

This position does not have any supervisory responsibility.

Requirements

Required/Desired Qualifications:

Education, Training, and Experience:

• High School Graduate or GED
• 1-2 years experience in senior living receptionist role preferred

Specific skills, knowledge, and abilities:

• Verbal and written communication skills.
• Interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Analytical and problem-solving skills.
• Ability to prioritize tasks when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.

Other Special Requirements:

• Tolerate potential exposure to blood, body tissues, and fluids with occasional exposure to hazardous materials and infectious diseases.
• Manual dexterity required to operate modern office equipment.
• Ability to travel as needed or assigned.