Oahu TOC Care Navigator (Hybrid) - Smooth Transitions

Hawaii Medical Service Association; Honolulu (HI); Hybrid; USD 42,000 - 78,000; Full time

Job summary

Hawaii Medical Service Association on Oahu is seeking a TOC Care Navigator to support members transitioning from hospital to home by identifying barriers and coordinating post-discharge care with TCNs, CHWs, and other providers.

You will educate members, arrange appointments, monitor adherence to discharge plans, and refer complex needs to specialists, serving as a central contact to promote smooth transitions and long-term wellness.

Qualifications

• Associate's degree and two years related work experience; or equivalent combination of education and work experience.
• Demonstrated proficiency in both verbal and written communication.
• Familiarity with an extensive range of community resources, social services, and support systems (such as housing, income assistance, and legal aid).
• Strong dedication to maintaining member confidentiality while strictly adhering to relevant legal and ethical standards.
• Basic working knowledge with Microsoft Office (Word, Excel, Outlook).
• Reliable home internet.
• Must possess reliable transportation for attendance at in-person (face-to-face) meetings.

Responsibilities

• Triage member to identify medical, psychological, and social barriers to discharge then transition member to appropriate healthcare professional on their team such as TCN or CHW.
• Work with healthcare team to ensure safe and smooth member transitions
• Inform members and families about appointments and other care plan requirements.
• Schedule and monitor follow-up appointments with providers and community services.
• Track member progress and address needs through calls following call cadence.
• Refers to TCN for medical needs and CHW for community needs.
• Performs all other miscellaneous responsibilities and duties as assigned or directed.

Skills

Verbal & written communication

Community resources knowledge

Confidentiality compliance

Home internet

Reliable transportation

Education

Associate's degree plus 2 years experience

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Hawaii Medical Service Association on Oahu is seeking a TOC Care Navigator to support members transitioning from hospital to home by identifying barriers and coordinating post-discharge care with TCNs, CHWs, and other providers.

You will educate members, arrange appointments, monitor adherence to discharge plans, and refer complex needs to specialists, serving as a central contact to promote smooth transitions and long-term wellness.