TOC Care Navigator

Hawaii Medical Service Association; Honolulu (HI); Hybrid; USD 42,000 - 78,000; Full time

Job summary

Hawaii Medical Service Association on Oahu is seeking a TOC Care Navigator to support members transitioning from hospital to home by identifying barriers and coordinating post-discharge care with TCNs, CHWs, and other providers.

You will educate members, arrange appointments, monitor adherence to discharge plans, and refer complex needs to specialists, serving as a central contact to promote smooth transitions and long-term wellness.

Qualifications

• Associate's degree and two years related work experience; or equivalent combination of education and work experience.
• Demonstrated proficiency in both verbal and written communication.
• Familiarity with an extensive range of community resources, social services, and support systems (such as housing, income assistance, and legal aid).
• Strong dedication to maintaining member confidentiality while strictly adhering to relevant legal and ethical standards.
• Basic working knowledge with Microsoft Office (Word, Excel, Outlook).
• Reliable home internet.
• Must possess reliable transportation for attendance at in-person (face-to-face) meetings.

Responsibilities

• Triage member to identify medical, psychological, and social barriers to discharge then transition member to appropriate healthcare professional on their team such as TCN or CHW.
• Work with healthcare team to ensure safe and smooth member transitions
• Inform members and families about appointments and other care plan requirements.
• Schedule and monitor follow-up appointments with providers and community services.
• Track member progress and address needs through calls following call cadence.
• Refers to TCN for medical needs and CHW for community needs.
• Performs all other miscellaneous responsibilities and duties as assigned or directed.

Skills

Verbal & written communication

Community resources knowledge

Confidentiality compliance

Home internet

Reliable transportation

Education

Associate's degree plus 2 years experience

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

** Hybrid Work Environment - Must reside on Oahu **

Pay Range: $42,000 - $78,000

Note: Individuals typically begin between the minimum to middle of the pay range

The Transitions of Care (TOC) Care Navigator's primary role is to support members transitioning from hospital to home by identifying medical, psychological, and social barriers and connecting them to appropriate healthcare professionals. They coordinate post-discharge care in collaboration with Transition Care Nurses (TCNs), Community Health Workers (CHWs), and other providers to prevent readmissions through resource access, individualized care plans, and timely interventions.

Responsibilities include educating members and families on follow-up care, organizing appointments, and ensuring adherence to discharge instructions. When new or complex needs arise, the TOC Care Navigator refers members to specialized providers. Serving as a central point of contact, they help members navigate the healthcare system, reduce barriers, and promote long-term wellness.

Minimum Qualifications

• Associate's degree and two years related work experience; or equivalent combination of education and work experience.
• Demonstrated proficiency in both verbal and written communication.
• Familiarity with an extensive range of community resources, social services, and support systems (such as housing, income assistance, and legal aid).
• Strong dedication to maintaining member confidentiality while strictly adhering to relevant legal and ethical standards.
• Basic working knowledge with Microsoft Office (Word, Excel, Outlook).
• Reliable home internet.
• Must possess reliable transportation for attendance at in-person (face-to-face) meetings.

Duties and Responsibilities

• Assessment
  
  • Triage member to identify medical, psychological, and social barriers to discharge then transition member to appropriate healthcare professional on their team such as TCN or CHW.
• Care Transition Collaboration
  
  • Work with healthcare team to ensure safe and smooth member transitions
• Education
  
  • Inform members and families about appointments and other care plan requirements.
• Follow-Up Coordination
  
  • Schedule and monitor follow-up appointments with providers and community services.
• Track member progress and address needs through calls following call cadence
• Refers to TCN for medical needs and CHW for community needs.
• Performs all other miscellaneous responsibilities and duties as assigned or directed.

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