Care Transitions Navigator

University of California- Davis Health; Sacramento (CA); On-site; USD 39,000 - 59,000; Full time

Benefits offered by this job

On-site Employee Assistance Program

Paid Holidays

Paid Time Off

Job summary

The Transitions of Care (TOC) Health Navigator at UC Davis Health provides non-clinical navigation and outreach to patients transitioning from hospital, ED, and other care settings. It coordinates post-discharge needs for at least 30 days and collaborates with case managers to address barriers to follow-up care.

Responsibilities include patient outreach, intake and scheduling, documentation, insurance verification, and coordination of follow-up care.

Qualifications

• High school diploma or GED or equivalent experience/training.
• Experience working within a complex health system environment.
• Knowledge of payer systems (Medicare, Medi-Cal, Managed Care) and authorizations.
• Proficiency with computers, including Microsoft Office Suite and mainframe apps.
• Analytical, decisive, and able to monitor processes.

Responsibilities

• 65% - Intake and Scheduling Functions.
• 15% - Documentation.
• 10% - Insurance Verification/Authorizations.
• 5% - Communication and Collaboration.
• 5% - Education and Professional Development.

Skills

Customer service

Communication

Multitasking

Problem-solving

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office Suite

Mainframe applications

Job description

The Transitions of Care (TOC) Health Navigator at UC Davis Health provides non-clinical navigation and outreach to patients transitioning from hospital, ED, and other care settings. It coordinates post-discharge needs for at least 30 days and collaborates with case managers to address barriers to follow-up care.

Responsibilities include patient outreach, intake and scheduling, documentation, insurance verification, and coordination of follow-up care.