OA Passenger Service Lead

All Aviation Jobs; Orlando (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

All Aviation Jobs is seeking a responsible Passenger Services supervisor in Orlando to coordinate and support the Passenger Services team. You will assist Agents to ensure professional, safe and efficient operations, and help maintain on-time performance through cross-department collaboration.

The role requires supervising 10–15 agents, ensuring compliance with safety standards, and flexibility for varied shifts. A valid driver's license is needed.

Qualifications

• Must be 18 years of age or older with a high school diploma or equivalent.
• Experience supervising 10–15 passenger service agents.
• Ability to pass pre-employment drug testing and a physical.

Responsibilities

• Coordinate, monitor and support the Passenger Services team.
• Assist Passenger Service Agents to ensure professional, safe and efficient duties.
• Ensure a smooth operation through interdepartmental coordination to achieve on-time performance.
• Monitor training needs and maintain training records for Agents.
• Attend day-to-day administration, order supplies, and investigate delays.
• Liaise with Carrier representatives to meet requirements and standards.
• Support staff morale and maintain open communication with staff.
• Cover manpower shortages and assist when necessary.
• Perform other duties as assigned.

Skills

Supervise agents

Staff coordination

Safety compliance

Pre-employment testing

Lifting capability

Driver's license

Flexible shifts

Education

High School diploma

Job description

Essential Duties And Responsibilities

• Co-ordinate, monitor and support the Passenger Services team.
• Assist Passenger Service Agents in their assigned areas to ensure Agents are performing their duties in a professional, safe and efficient manner, according to Company/Carrier’s standards.
• Ensure a smooth operation through co-ordination between department and agencies to achieve a safe on-time operation
• Monitor, evaluate and recommend training needs as required to ensure the quality and competence of employees is maintained. Maintain training records for Agents.
• Attend to the day to day administration, i.e. ordering supplies, improving staff procedures and communications, and investigating problems/delays.
• Liaison with Carriers’ representatives to ensure their requirements and standards are being met
• Assist in maintaining staff morale and have clear and open communication with staff
• Cover any manpower shortages and/or assist whenever necessary
• Other duties as assigned

Required Skills

• Must be 18 years of age and have a High school diploma, GED or equivalent work experience
• One year college certificate or technical school, six months related experience or equivalent combination of education and experience
• Ability to supervise up to 10-15 passenger service agents
• Must be able to pass all pre-employment testing to include drug testing and a physical
• Ability to safely lift up to 70 lbs.
• Must maintain a valid state driver’s license
• Must be able and flexible to work variables shifts including weekends and holidays.

Education

• High School or better

Licenses & Certifications

• DRIVERS LICENSE

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.