OA/DA Military Move Specialist Manager

New World Van Lines; Bridgeton (MO); Presencial; USD 70 000 - 110 000; Tempo integral

Resumo da oferta

New World Van Lines in Bridgeton, MO, seeks an OA/DA Military Move Specialist Manager to lead our Origin Agent and Destination Agent logistics, oversee high-volume military moves awarded via third-party bids, coordinate with brokers and internal teams, and manage a small team to ensure on-time, compliant relocation services for service members.

You will handle vendor relations, ensure billing accuracy, and support non-military moves as needed, applying strong leadership, communication, and

Qualificações

• Education: High school diploma or equivalent required.
• 3-5 years of managerial or supervisory experience.
• 3+ years moving/relocation and HHG experience required.
• Deep knowledge of OA/DA processes and military move networks.
• Strong leadership, communication, and accountability skills.

Responsabilidades

• Bid & Board Management: Monitor and secure move opportunities via third-party boards.
• Logistics Coordination: Oversee end-to-end HHG shipments and services.
• Team Management: Supervise a small team with workload allocation and coaching.
• Vendor & Broker Relations: Partner with brokers and vendors to execute moves.
• Quality Assurance & Billing: Ensure documentation accuracy for billing and standards.
• Non-Military Move Support: Perform non-military move duties as needed.
• Other Duties: Perform additional tasks as assigned.

Conhecimentos

Leadership

Team Management

Communication

Attention to Detail

Organizational Skills

Sense of Urgency

Collaboration

Decision Quality

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

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OA/DA Military Move Specialist Manager - 3-5 years of Managerial; 3+ Years of Moving/Relocation & Household Goods Experience Required

Job Description

Are you an expert in navigating the logistics of household goods (HHG) moving and relocation? We are seeking a strategic and highly organized OA/DA Military Move Specialist Manager to lead our Origin Agent (OA) and Destination Agent (DA) logistics business. In this role, you will oversee high-volume military moves awarded via third-party bid boards, coordinate crucial logistics with brokers and internal teams, manage a small team, and ensure top-tier execution of relocation services for those who serve. This role will also perform other non-military move responsibilities in support of NWVL's business partners.

Key Responsibilities

• Bid & Board Management: Monitor, secure, and manage move opportunities via third-party military and corporate bid boards. Review moves scope, timelines, and compliance requirements to ensure accurate quotes.
• Logistics Coordination: Oversee the end-to-end lifecycle of household goods shipments, including packing, transportation, storage, delivery, and specialty services, across both military and non-military (commercial) moves.
• Team Management: Directly supervise and develop a small team of coordinators/specialists, assigning workload, setting performance expectations, and providing day-to-day guidance and coaching.
• Vendor & Broker Relations: Partner efficiently with Military Move Brokers, internal dispatch, and approved third-party vendors to execute seamless services.
• Quality Assurance & Billing: Drive strict adherence to company policy, contractual obligations, and military service standards. Ensure documentation accuracy to support billing and prompt move close-outs.
• Non-Military Move Support: P erform non-military move responsibilities in support of NWVL's business partners.
• Other Duties: Perform other duties as assigned.

Qualifications & Requirements

• Education: High school diploma or equivalent required.
• Managerial Experience: Minimum of 3-5 years of prior supervisory or managerial experience, including direct oversight of staff, is required.
• Moving Experience: Minimum of 3+ years of experience directly within the moving/relocation customer service and operations industry. Specific exposure to household goods (HHG) and 3rd party Military moves is highly preferred; experience with non-military (commercial) HHG moves is a plus.
• Industry Knowledge: Deep familiarity with Origin Agent (OA) and Destination Agent (DA) processes, high-volume move environments, and military moving broker networks.
• Leadership: Demonstrated ability to lead or manage a small team, with the ability to delegate effectively and hold team members accountable to performance and compliance standards.
• Decision Quality: Exercises sound, timely judgment on operational and escalation matters, weighing costs, compliance requirements, and customer impact to reach the best outcome.
• Collaboration: Works well with others across internal teams, brokers, and vendors, building cooperative working relationships that support seamless move execution.
• Communication: Communicates clearly and professionally, verbally and in writing, with internal teams, brokers, customers, and business partners.
• Attention to Detail: Reviews move documentation, quotes, and billing with a high degree of accuracy, catching discrepancies before they become costly errors.
• Organizational Skills: Manages multiple moves, deadlines, and priorities simultaneously, keeping documentation and workflows well organized.
• Sense of Urgency: Responds promptly to escalations, delays, and time-sensitive requests, treating deadlines tied to military and customer commitments with appropriate priority.

Physical Requirements

• Work at a computer for extended periods of time
• Move about the office to access office machinery, cabinets, etc.
• Operate a computer and other office machinery