Copy of - OA/DA Military Move Specialist Manager

New World Van Lines; Chicago (IL); On-site; USD 85,000 - 110,000; Full time

Job summary

New World Van Lines seeks a strategic OA/DA Military Move Specialist Manager to lead our Origin Agent and Destination Agent logistics teams. You will oversee high-volume military moves, coordinate with brokers and internal teams, and ensure top-tier relocation services for service members.

You will supervise a small team, manage bid boards, ensure compliance, and support non-military moves as needed. Strong HHG experience required.

Qualifications

• Education: High school diploma or equivalent.
• Managerial experience: 3–5 years overseeing staff.
• Moving experience: 3+ years in moving/relocation customer service and operations; HHG strongly preferred.
• Industry knowledge: OA/DA processes, high-volume moves, military broker networks.
• Leadership: ability to manage a small team and delegate effectively.
• Decision quality, collaboration, communication, and attention to detail essential.

Responsibilities

• Bid & Board Management: monitor and manage move opportunities on third-party boards.
• Logistics Coordination: oversee end-to-end HHG moves across military and non-military moves.
• Team Management: supervise and develop coordinators; set expectations and provide coaching.
• Vendor & Broker Relations: partner with brokers and vendors to ensure seamless service.
• Quality Assurance & Billing: ensure documentation accuracy for billing and close-outs.
• Non-Military Move Support: perform non-military duties to support NWVL partners.

Skills

Logistics coordination

Team leadership

Bid board management

Communication

Attention to detail

Organizational skills

Sense of urgency

Education

High school diploma or equivalent

Job description

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Copy of - OA/DA Military Move Specialist Manager

OA/DA Military Move Specialist Manager - 3-5 years of Managerial; 3+ Years of Moving/Relocation & Household Goods Experience Required

Job Description

Are you an expert in navigating the logistics of household goods (HHG) moving and relocation? We are seeking a strategic and highly organized OA/DA Military Move Specialist Manager to lead our Origin Agent (OA) and Destination Agent (DA) logistics business. In this role, you will oversee high-volume military moves awarded via third-party bid boards, coordinate crucial logistics with brokers and internal teams, manage a small team, and ensure top-tier execution of relocation services for those who serve. This role will also perform other non-military move responsibilities in support of NWVL's business partners.

Key Responsibilities

• Bid & Board Management: Monitor, secure, and manage move opportunities via third-party military and corporate bid boards. Review moves scope, timelines, and compliance requirements to ensure accurate quotes.
• Logistics Coordination: Oversee the end-to-end lifecycle of household goods shipments, including packing, transportation, storage, delivery, and specialty services, across both military and non-military (commercial) moves.
• Team Management: Directly supervise and develop a small team of coordinators/specialists, assigning workload, setting performance expectations, and providing day-to-day guidance and coaching.
• Vendor & Broker Relations: Partner efficiently with Military Move Brokers, internal dispatch, and approved third-party vendors to execute seamless services.
• Quality Assurance & Billing: Drive strict adherence to company policy, contractual obligations, and military service standards. Ensure documentation accuracy to support billing and prompt move close-outs.
• Non-Military Move Support: P erform non-military move responsibilities in support of NWVL's business partners.
• Other Duties: Perform other duties as assigned.

Qualifications & Requirements

• Education: High school diploma or equivalent required.
• Managerial Experience: Minimum of 3-5 years of prior supervisory or managerial experience, including direct oversight of staff, is required.
• Moving Experience: Minimum of 3+ years of experience directly within the moving/relocation customer service and operations industry. Specific exposure to household goods (HHG) and 3rd party Military moves is highly preferred; experience with non-military (commercial) HHG moves is a plus.
• Industry Knowledge: Deep familiarity with Origin Agent (OA) and Destination Agent (DA) processes, high-volume move environments, and military moving broker networks.
• Leadership: Demonstrated ability to lead or manage a small team, with the ability to delegate effectively and hold team members accountable to performance and compliance standards.
• Decision Quality: Exercises sound, timely judgment on operational and escalation matters, weighing costs, compliance requirements, and customer impact to reach the best outcome.
• Collaboration: Works well with others across internal teams, brokers, and vendors, building cooperative working relationships that support seamless move execution.
• Communication: Communicates clearly and professionally, verbally and in writing, with internal teams, brokers, customers, and business partners.
• Attention to Detail: Reviews move documentation, quotes, and billing with a high degree of accuracy, catching discrepancies before they become costly errors.
• Organizational Skills: Manages multiple moves, deadlines, and priorities simultaneously, keeping documentation and workflows well organized.
• Sense of Urgency: Responds promptly to escalations, delays, and time-sensitive requests, treating deadlines tied to military and customer commitments with appropriate priority.

Physical Requirements

• Work at a computer for extended periods of time
• Move about the office to access office machinery, cabinets, etc.
• Operate a computer and other office machinery