O365 Support Specialist: Cloud & Exchange Expert

Randstad Digital Americas; Apex (NC); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical

Prescription

Dental

Vision

AD&D

Life insurance

Short-term disability

401K plan

Job summary

Randstad Digital Americas is seeking an O365 Support Specialist to join its Infrastructure team in Apex, NC. The role focuses on a mature, 100% cloud-native environment, delivering advanced Level 3 support for O365, Exchange, and OneDrive.

You will work with a global team, supporting 6,000 users, ensuring high availability and security, and driving continuous improvement through documentation of troubleshooting steps and proactive bottleneck analysis.

Qualifications

• 1+ years of experience administering and supporting O365, Exchange, and OneDrive.
• Experience with SharePoint support or administration (preferred).
• Familiarity with Azure cloud-native environments (preferred).

Responsibilities

• Provide high-touch, Level 3 technical support for O365, Exchange, and OneDrive.
• Collaborate with overseas team in India to ensure global coverage.
• Monitor and optimize the O365 ecosystem for availability and security for 6,000 users.
• Identify bottlenecks and document troubleshooting steps to improve cloud infrastructure efficiency.

Skills

O365 administration

Exchange

OneDrive

SharePoint

Azure cloud

Education

Bachelor's degree

Tools

Azure

Office 365 Admin Center

Job description

Randstad Digital Americas is seeking an O365 Support Specialist to join its Infrastructure team in Apex, NC. The role focuses on a mature, 100% cloud-native environment, delivering advanced Level 3 support for O365, Exchange, and OneDrive.

You will work with a global team, supporting 6,000 users, ensuring high availability and security, and driving continuous improvement through documentation of troubleshooting steps and proactive bottleneck analysis.