O365 & Collaboration Solutions Engineer

Koch; Plano (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement

Paid time off

Educational assistance

Infertility assistance

Paid parental leave

Job summary

Koch Technology Employee Services is hiring an IT Engineer to join our global Collaboration Technology team. You will administer and support O365 (SharePoint, Exchange, OneDrive, Teams) and PowerPlatform, delivering modern identity solutions for Koch businesses from our Plano, TX office.

You will contribute to problem management, create user-friendly documentation, and support after hours. The role emphasizes proactive knowledge sharing, SLA improvements, and applying AI/GenAI capabilities to

Qualifications

• Experience with Office 365, AD, and Exchange administration.
• Ability to write knowledge base articles and resolve Office 365 issues.
• Experience in AI/GenAI to improve business outcomes.
• Strong teamwork and independent work skills.

Responsibilities

• Administer and support O365 suite and PowerPlatform.
• Resolve issues in a fast-paced, global environment.
• Drive problem management and root-cause analysis.
• Create clear documentation for global audiences.
• Provide after-hours support as needed.
• Improve ticket SLAs and customer satisfaction.
• Escalation point for critical incidents.

Skills

Office 365

Active Directory

Exchange

PowerPlatform

Knowledge base articles

Customer support

AI/GenAI capabilities

Education

Bachelor’s or Master’s in Computer Science or IT

Tools

ServiceNow

Ticketing systems

Job description

Koch Technology Employee Services is hiring an IT Engineer to join our global Collaboration Technology team. You will administer and support O365 (SharePoint, Exchange, OneDrive, Teams) and PowerPlatform, delivering modern identity solutions for Koch businesses from our Plano, TX office.

You will contribute to problem management, create user-friendly documentation, and support after hours. The role emphasizes proactive knowledge sharing, SLA improvements, and applying AI/GenAI capabilities to