Collaboration Solutions Engineer

Koch Business Solutions, LP; Wichita (KS); Hybrid; USD 75,000 - 110,000; Full time

Job summary

Koch Technology Employee Services is seeking an IT Engineer to join a global team focused on Collaboration Technology and modern Identity solutions across Koch businesses. The role involves administering O365, Active Directory, Exchange, and PowerPlatform, with opportunities to apply AI capabilities for business outcomes.

The position requires in-office presence with some flexibility in Wichita, KS, Plano, TX, Atlanta, GA, or Green Bay, WI. Visa sponsorship is not available.

Qualifications

• Experience with Office 365, Active Directory, Exchange.
• Experience working independently and in a collaborative environment.
• Experience in writing knowledge base articles based on resolution paths.

Responsibilities

• Be an active member of a global team that supports O365 products.
• Own administration and support of O365 and PowerPlatform components.
• Apply advanced critical thinking to resolve issues in a fast-paced environment.
• Drive Problem Management through root-cause analysis and process improvement.
• Enable 1st/2nd level support through documentation, troubleshooting and training.
• Create documentation for a global audience including customers and support teams.
• Support customer requests with focus on improving SLAs and satisfaction.
• Escalate critical incidents and outages for products.
• Work as part of a global team providing after-hours support as required.

Skills

Office 365

Active Directory

Exchange

PowerPlatform

AI/GenAI capabilities

Education

Bachelor's/Master's degree in Computer Science/Information Technology, or related field

Tools

ServiceNow

Job description

Your Job

The Koch Technology Employee Services team is hiring an IT Engineer to join our skilled engineering team. This individual will be a part of a global team that focuses on Collaboration Technology along with other related areas for Koch Industries. As a part of this team, you will work to provide modern Identity solutions and services for all Koch businesses. Additionally, there is responsibility for the entire enterprise in designing innovative solutions, creating, and sharing best practices, and providing support for our services.

Our Team

The Employee Services Organization provides value-added strategic partnerships with other Koch companies in ownership and support of several key processes and platforms. We deliver IT products and services that enable employee success and collaboration, foundational accounts and devices, and transformational mobility and XR experiences. As a trusted partner, we focus on people, processes, technology, and data to drive transformation. Our team members are key contributors through the application of frameworks and principles with an emphasis on leveraging critical and economic thinking to drive value.

Location: This role requires an in-office presence with flexibility in Wichita, KS / Plano, TX / Atlanta, GA / Green Bay, WI.

This role is not eligible for VISA sponsorship.

What You Will Do

• Be an active member of global team that works with and supports O365 products.
• Own administration and support of O365 (SharePoint, Exchange, OneDrive, Yammer, Teams, etc.) as well as PowerPlatform (Flow, Apps, PowerBI).
• Apply advanced critical thinking, technical skills, and knowledge to collect needed information to resolve issues in a highly complex and fast-paced environment.
• Drive Problem Management through identification of recurrent problems and subsequent root cause to improve processes and drive long term value.
• Enable 1st/2nd level support through knowledge sharing opportunities, documentation, troubleshooting, process improvement and training.
• Creating documentation that is easily consumed by a global audience by both customers and support organizations.
• Responsible for supporting customer requests. Focusing on improving ticket SLAs, volumes, and customer satisfaction. Ensuring prompt resolution.
• Escalation point for critical incidents and outages for the products.
• Work as part of a global team providing support after hours as required.

Who You Are (Basic Qualifications)

• Experience working with Office 365, Active Directory, Exchange.
• Experience working both independently and in a team-oriented, collaborative environment.
• Experience in writing knowledge base articles based on resolution paths.
• Experience working with End users to troubleshoot and resolve their Office 365 issues.
• Demonstrated ability to apply AI/GenAI capabilities to improve business outcomes.

What Will Put You Ahead

• Bachelor's/Master's degree in Computer Science/Information Technology, or related field.
• Experience with ServiceNow or similar ticketing tool.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

Koch creates and innovates a wide spectrum of products and services that make life better. Our work spans a vast number of industries across the world, including engineered technology, refining, chemicals and polymers, pulp and paper, glass, electronics and many more. Headquartered in Wichita, Kansas, Koch employs about 120,000 employees across the globe.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify.