Collaboration Solutions Engineer

Koch Business Solutions, LP; Green Bay (WI); Sur place; USD 85 000 - 120 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Dental and vision benefits

Education assistance

Paid vacation/time off

Retirement plan

Parental leave

Adoption assistance

Résumé du poste

The Koch Technology Employee Services team is hiring an IT Engineer to join our skilled engineering team. This individual will be part of a global team that focuses on Collaboration Technology along with other related areas for Koch Industries.

The role involves providing modern Identity solutions and services for all Koch businesses, designing innovative solutions, creating best practices, and supporting our services enterprise‑wide.

Qualifications

• Experience with Office 365, Active Directory, and Exchange.
• Experience writing knowledge base articles based on resolution paths.
• Experience troubleshooting and resolving Office 365 issues for end users.
• Demonstrated ability to apply AI/GenAI capabilities to improve business outcomes.
• Experience working independently and in a team environment.

Responsabilités

• Be an active member of a global team that supports O365 products.
• Own the administration and support of O365 (SharePoint, Exchange, OneDrive, Yammer, Teams, etc.) and PowerPlatform (Flow, Apps, PowerBI).
• Apply advanced critical thinking, technical skills, and knowledge to collect needed information and resolve issues in a highly complex, fast-paced environment.
• Drive Problem Management by identifying recurrent problems and their root causes to improve processes and deliver long-term value.
• Enable 1st/2nd level support through knowledge sharing, documentation, troubleshooting, process improvement, and training.
• Create documentation easily consumed by a global audience, including customers and support organizations.
• Support customer requests, improving ticket SLAs, volumes, and satisfaction, and ensuring prompt resolution.
• Serve as escalation point for critical incidents and outages for the products.
• Participate in a global team providing after-hours support as required.

Connaissances

Office 365

Active Directory

Exchange

1st/2nd level support

PowerPlatform

AI/GenAI capabilities

Formation

Bachelor's or Master's in Computer Science or IT

Outils

ServiceNow

Description du poste

Your Job

The Koch Technology Employee Services team is hiring an IT Engineer to join our skilled engineering team. This individual will be part of a global team that focuses on Collaboration Technology along with other related areas for Koch Industries. The role involves providing modern Identity solutions and services for all Koch businesses, designing innovative solutions, creating best practices, and supporting our services enterprise‑wide.

Our Team

The Employee Services Organization delivers IT products and services that enable employee success and collaboration, foundational accounts and devices, and transformative mobility and XR experiences. We focus on people, processes, technology, and data to drive transformation, applying frameworks and principles that leverage critical and economic thinking.

Location

This role requires an in‑office presence with flexibility in Wichita, KS / Plano, TX / Atlanta, GA / Green Bay, WI.

What You Will Do

• Be an active member of a global team that supports O365 products.
• Own the administration and support of O365 (SharePoint, Exchange, OneDrive, Yammer, Teams, etc.) and PowerPlatform (Flow, Apps, PowerBI).
• Apply advanced critical thinking, technical skills, and knowledge to collect needed information and resolve issues in a highly complex, fast‑paced environment.
• Drive Problem Management by identifying recurrent problems and their root causes to improve processes and deliver long‑term value.
• Enable 1st/2nd level support through knowledge sharing, documentation, troubleshooting, process improvement, and training.
• Create documentation easily consumed by a global audience, including customers and support organizations.
• Support customer requests, improving ticket SLAs, volumes, and satisfaction, and ensuring prompt resolution.
• Serve as escalation point for critical incidents and outages for the products.
• Participate in a global team providing after‑hours support as required.

Who You Are (Basic Qualifications)

• Experience with Office 365, Active Directory, and Exchange.
• Experience working independently and in a team‑oriented, collaborative environment.
• Experience writing knowledge base articles based on resolution paths.
• Experience troubleshooting and resolving Office 365 issues for end users.
• Demonstrated ability to apply AI/GenAI capabilities to improve business outcomes.

What Will Put You Ahead

• Bachelor's or Master's degree in Computer Science, Information Technology, or related field.
• Experience with ServiceNow or a similar ticketing tool.

Our Benefits

Benefits include medical, dental, vision, flexible spending and health savings accounts, life insurance, short‑term and long‑term disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave, and adoption assistance. Eligibility and details vary by region.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E‑Verify.