Collaboration Solutions Engineer

Koch; Green Bay (WI); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement plan

Paid vacation/time off

Educational assistance

Infertility assistance

Parental leave

Adoption assistance

Job summary

Koch Technology Employee Services is looking for an IT Engineer to join a global team focused on Collaboration Technology, including O365 and Power Platform. You will design innovative solutions, share best practices, and provide support across Koch businesses.

You will support O365, SharePoint, Exchange, OneDrive, Yammer, Teams, and Power Platform while driving incident resolution and improving service delivery in a 24/7 environment.

Qualifications

• Experience with Office 365, Active Directory, Exchange.
• Experience working independently and in a team-oriented environment.
• Experience in writing knowledge base articles based on resolution paths.
• Experience working with End users to troubleshoot Office 365 issues.
• Demonstrated ability to apply AI/GenAI capabilities to improve business outcomes.

Responsibilities

• Be an active member of a global team that supports O365 products.
• Own administration and support of O365 and Power Platform components.
• Apply advanced thinking and technical skills to resolve issues in a fast-paced environment.
• Drive Problem Management through root cause analysis to improve processes.
• Enable 1st/2nd level support through documentation and training.
• Create easily consumable documentation for a global audience.
• Support customer requests and improve ticket SLAs and satisfaction.
• Act as escalation point for critical incidents and outages.
• Collaborate with teams to provide after-hours support when required.

Skills

Office 365

Active Directory

Exchange

End User Support

AI GenAI capabilities

Education

Bachelor’s/Master’s degree in Computer Science/Information Technology, or related field

Tools

ServiceNow

Power Platform

Job description

Your Job

The Koch Technology Employee Services team is hiring an IT Engineer to join our skilled engineering team. This individual will be a part of a global team that focuses on Collaboration Technology along with other related areas for Koch Industries. As a part of this team, you will work to provide modern Identity solutions and services for all Koch businesses. Additionally, there is responsibility for the entire enterprise in designing innovative solutions, creating, and sharing best practices, and providing support for our services.

Our Team

The Employee Services Organization provides value-added strategic partnerships with other Koch companies in ownership and support of several key processes and platforms. We deliver IT products and services that enable employee success and collaboration, foundational accounts and devices, and transformational mobility and XR experiences. As a trusted partner, we focus on people, processes, technology, and data to drive transformation. Our team members are key contributors through the application of frameworks and principles with an emphasis on leveraging critical and economic thinking to drive value.

Location

This role requires an in-office presence with flexibility in Wichita, KS / Plano, TX / Atlanta, GA / Green Bay, WI.

Visa Sponsorship

This role is not eligible for VISA sponsorship.

What You Will Do

• Be an active member of global team that works with and supports O365 products.
• Own administration and support of O365 (SharePoint, Exchange, OneDrive, Yammer, Teams, etc.) as well as PowerPlatform (Flow, Apps, PowerBI).
• Apply advanced critical thinking, technical skills, and knowledge to collect needed information to resolve issues in a highly complex and fast-paced environment.
• Drive Problem Management through identification of recurrent problems and subsequent root cause to improve processes and drive long term value.
• Enable 1st/2nd level support through knowledge sharing opportunities, documentation, troubleshooting, process improvement and training.
• Creating documentation that is easily consumed by a global audience by both customers and support organizations.
• Responsible for supporting customer requests. Focusing on improving ticket SLAs, volumes, and customer satisfaction. Ensuring prompt resolution.
• Escalation point for critical incidents and outages for the products.
• Work as part of a global team providing support after hours as required.

Who You Are (Basic Qualifications)

• Experience working with Office 365, Active Directory, Exchange.
• Experience working both independently and in a team-oriented, collaborative environment.
• Experience in writing knowledge base articles based on resolution paths.
• Experience working with End users to troubleshoot and resolve their Office 365 issues.
• Demonstrated ability to apply AI/GenAI capabilities to improve business outcomes.

What Will Put You Ahead

• Bachelor’s/Master’s degree in Computer Science/Information Technology, or related field.
• Experience with ServiceNow or similar ticketing tool.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

Koch creates and innovates a wide spectrum of products and services that make life better. Our work spans a vast number of industries across the world, including engineered technology, refining, chemicals and polymers, pulp and paper, glass, electronics and many more. Headquartered in Wichita, Kansas, Koch employs about 120,000 employees across the globe.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

• medical
• dental
• vision
• flexible spending and health savings accounts
• life insurance
• ADD
• disability
• retirement
• paid vacation/time off
• educational assistance
• infertility assistance
• paid parental leave
• adoption assistance

Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí, or tu).