O365 Cloud Support Engineer – Level 3

Randstad Digital; Apex (NC); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical

Prescription

Dental

Vision

AD&D

Life insurance

Short-term disability

401K

Job summary

Randstad Digital in Apex, North Carolina seeks an O365 Support Specialist to join its Infrastructure team in a 100% cloud-native environment. The role focuses on high-level escalations and owning the O365 ecosystem for 6,000 global users.

You will work closely with an overseas peer in India to ensure seamless coverage, contribute to system maintenance, and drive continuous improvement in cloud operations. This permanent, on-site position offers strong growth potential.

Qualifications

• 1+ years of real-world experience administering and supporting O365, with a strong focus on Exchange and OneDrive.
• Hands-on experience with SharePoint support or administration is preferred.
• Familiarity with an Azure cloud-native environment is preferred.

Responsibilities

• Advanced Escalation Support: Provide Level 3 technical support focusing on O365, Exchange, and OneDrive.
• Global Collaboration: Partner with an overseas peer to ensure seamless global coverage and knowledge sharing.
• System Maintenance: Monitor, maintain, and optimize the O365 ecosystem for high availability and security for 6,000 users.
• Continuous Improvement: Identify bottlenecks, document troubleshooting steps, and improve cloud infrastructure processes.

Skills

Apex

Azure

self-motivated

Infrastructure

Level 3 support

Service desk

Education

Bachelor's degree

Tools

O365

Exchange

OneDrive

SharePoint

Azure

Job description

Randstad Digital in Apex, North Carolina seeks an O365 Support Specialist to join its Infrastructure team in a 100% cloud-native environment. The role focuses on high-level escalations and owning the O365 ecosystem for 6,000 global users.

You will work closely with an overseas peer in India to ensure seamless coverage, contribute to system maintenance, and drive continuous improvement in cloud operations. This permanent, on-site position offers strong growth potential.