Sr. Microsoft O365 Cloud Engineer

Ascend Technologies; Chicago (IL); On-site; USD 90,000 - 100,000; Full time

Job summary

Ascend Technologies is seeking a Sr. Microsoft O365/Cloud Engineer to support client Office 365, Azure, and related Microsoft services in hybrid environments. This role will provide escalated support and project-based upgrades to infrastructure.

You will administer O365/Exchange Online in hybrid configuration, manage Azure AD/Entra ID, OneDrive, Teams, SharePoint, and security controls like Conditional Access and MFA. Design and deploy cloud solutions using Azure; manage Hyper-V/VMware.

Qualifications

• Bachelor’s degree in a technical field or equivalent.
• 8+ years IT experience in client-facing roles; 5+ years supporting O365, Exchange Online, Teams, and Azure.
• Ability to work with minimal supervision and adapt to changing priorities.
• Strong communication skills for remote troubleshooting.
• MCSE or AZ-104 with AZ-500 preferred.
• Advanced PowerShell scripting experience.

Responsibilities

• Analyze client requests and determine underlying problems and solutions.
• Administer O365 and hybrid Exchange environments.
• Design and implement Azure-based cloud solutions.
• Manage Azure AD/Entra ID and security controls.
• Support NOC with escalation and complex issue resolution.

Skills

O365 Admin

Azure Admin

PowerShell

Exchange Online

MFA & CA

Education

Bachelor’s Degree in a technical field

Tools

Hyper-V

VMware

InTune

Azure AD/Entra ID

Job description

Sr. Microsoft O365Cloud Engineer

Purpose

Ascend Technologies is currently seeking an Office 365/Azure Engineer to support our clients. This role will provide escalated support and operational maintenance to client cloud environments, including Microsoft Services across the Azure and Office 365 suite.This role will also work on project-based initiatives for clients, including upgrades to existing infrastructure anddeploymentofnew technology.

Responsibilities

• Analyze each client's specific request and determine the underlying problemand recommendpropersolution
• In-depth skills administering O365 and supporting Microsoft email platforms, including Exchange Server in a hybrid configuration
• Manage Microsoft Volume Licenses,EAand Reservation
• In-depth experience baselining & configuring OneDrive, Teams,Sharepoint, Conditional Access controls, and MFA
• OperationalexpertiseInTuneand other MDM solutions
• Troubleshoot SQL Database and SQL reporting
• Design, develop, and implement cloud-based solutions using Microsoft Azure
• Implement and manage virtual servers (Hyper-V/VMware)
• Server administration – Drive expansion, Root cause analysis
• Administration of Azure AD/Entra ID
• Support applications and functions in Azure Cloud
• Monitor new developments and emerging Cloud technology trends andidentifynew products with potentialbenefitto Ascend clients with in-depth research of each product
• Participate in the design, implementation and administration of Cloud-based platform solutions working alongside architects and other teams to ensure current and future business requirements are considered
• Partner with Information Security/Cybersecurity to ensure infrastructure solutionscomply withCloud security standards
• TroubleshootInTuneand other MDM solution experience
• Serve as escalation point for the Ascend Technologies Network Operations Center (NOC) and support engineers for questions and complex issue resolution
• Consistently create andmaintaindocumentation of client environments and Ascend Technologies best practices and processes
• Otherresponsibilitiesassigned by management

Minimum Skills, Educationand Experience

• Bachelor’s Degree in a technical field preferred. Computer Science,MISor equivalent.
• Prefer8+ years of professional IT experience in a client facing role plus5+ years of experience supporting O365, Exchange online,SharePoint,Teamsand Azure
• Ability to function on application and technical tasks with little or no supervision
• Adapt whenrequiredto adjust to multiple demands, shifting priorities,ambiguityand rapid change
• Strong communicationskills to be able to work with clients andassistnon-technical users with troubleshooting remotely
• Proven excellence in decision making when multiple alternatives are presented
• Ability to lead major incident escalation and resolution efforts
• Excellent organizational,verbaland written communication skills
• Effectively works with team members, motivating them indifficult situations
• Microsoft (MCSE), AZ-104 at minimum with AZ-500 certifications preferred
• Advanced PowerShell scripting experience

At Ascend Technologies wefirmly believethat diversity, equity, and inclusion are not only fundamental values but also powerful drivers of innovation, growth, and success. We are committed to fostering an environment where every individual feels valued, respected, and empowered.

CORE VALUES

• Committed to Client Success:Our actions and our words always align with the best interest of the client.
• One Team:We work collaboratively to overcome challenges with humilityand respect and do what it takes to find innovative solutions.
• Integrity:We are unquestionably committed to doing the right thing even when it is hard.
• Accountability:We hold ourselves and each other accountable for keeping our commitments to our clients, our communities, and one another.
• Transparency:We create open lines of communication with each other and our clients, fostering relationships founded on candor and trust.

Salary Expectations: $90,000-$100,000

The salary for this position is commensurate with experience, skills, and qualifications. The range is intended to reflect our commitment to attracting top talent, and the final offer will be based on factors including, but not limited to, the candidate's previous experience, expertise in the field, relevant certifications, and the specific requirements of the role. In addition, internal equity, market trends, and geographic location may also influence the final salary. Along with a competitive salary, we offer a comprehensive benefits package, including health, dental, and vision insurance, retirement savings options, flexible time off (FTO), and professional development opportunities. We are open to discussing compensation and benefits further during the interview process to ensure alignment with the candidate’s expectations and experience.