NYC Security Site Supervisor: Incident Response

Arrow Security; New York (NY); On-site; USD 79,000 - 107,000; Full time

Job summary

ARROW is seeking a Security Site Supervisor in New York City, a role for a retired law enforcement professional with strong leadership to oversee daily security operations at a client facility. You will direct security personnel, respond to incidents, and ensure safety and adherence to procedures.

The candidate will supervise post orders, monitor CCTV, conduct patrols, de-escalate conflict, and train staff in loss prevention and emergency response.

Qualifications

• Must be a retired law enforcement officer.
• Previous law enforcement and security supervisory experience.
• Strong leadership, communication, and interpersonal skills.
• Experience operating CCTV systems and other surveillance equipment.
• Strong conflict-management and de-escalation skills.
• Knowledge of loss prevention techniques and strategies.
• Strong observational skills with excellent attention to detail.
• Excellent verbal and written communication skills.
• Ability to effectively lead, train, and motivate a team.
• First Aid and CPR certification preferred; willingness to obtain certification if not currently held.
• Ability to exercise sound judgment and respond effectively to security incidents and emergencies.

Responsibilities

• Supervise daily security operations and ensure compliance with company and site policies and procedures.
• Lead, coach, and mentor security personnel to ensure effective performance and adherence to post orders.
• Monitor CCTV systems and conduct regular patrols and site inspections.
• Respond to and manage conflict situations using appropriate de-escalation and conflict-management techniques.
• Conduct regular inspections to identify potential safety and security hazards and take appropriate corrective action.
• Provide First Aid and CPR assistance when necessary.
• Collaborate with local law enforcement and emergency personnel when required.
• Train and mentor staff on loss prevention strategies, emergency response procedures, and site-specific protocols.
• Maintain accurate and timely records of incidents, inspections, and staff performance.
• Identify and report potential security risks or operational concerns.
• Ensure a professional, safe, and secure environment for employees, visitors, and clients.

Skills

Leadership

Security supervision

CCTV operation

De-escalation

First Aid/CPR

Training others

Job description

ARROW is seeking a Security Site Supervisor in New York City, a role for a retired law enforcement professional with strong leadership to oversee daily security operations at a client facility. You will direct security personnel, respond to incidents, and ensure safety and adherence to procedures.

The candidate will supervise post orders, monitor CCTV, conduct patrols, de-escalate conflict, and train staff in loss prevention and emergency response.