NYC Desktop Support Analyst — Trading Floor IT

Cleartech Recruiting; New York (NY); Sur place; USD 65 000 - 75 000; Plein temps

Résumé du poste

Cleartech Recruiting seeks an IT support professional for our client’s NYC office, providing hands-on technology support in a fast-paced hedge fund environment. You will work closely with users and senior IT staff, handling desktops, AD, and M365 roles on-site.

The role emphasizes Windows 10/11, PowerShell basics, and familiarity with endpoint tools like KACE, SCCM, and Intune, plus strong communication and discretion in a high-volume setting.

Qualifications

• 1-3 years of desktop support, help desk, or IT operations experience.
• Hands-on Active Directory and Windows 10/11 experience.
• Strong Microsoft 365, Teams, and Outlook knowledge.
• Basic PowerShell and scripting skills.
• Familiarity with KACE, SCCM, Intune, or similar endpoint tools.
• Experience with workstation deployment, imaging, peripherals, asset management, and decommissioning.
• Familiarity with RDP, VPN, networking, and standard security practices.

Responsabilités

• Manage Active Directory accounts, groups, permissions, password resets, and MFA.
• Provide Windows, Microsoft 365, Teams, Outlook, and application support both remotely and on-site.
• Manage workstation patching and assist with server patching using KACE; monitor compliance and vulnerabilities.
• Provision and troubleshoot RDP and VPN access and maintain remote/DR workstations.
• Support Bloomberg terminals, trading-floor systems, developer tools, SQL tools, scheduling/container platforms, and approved AI applications.
• Assist with tape restores, file/database recovery, and quarterly audit restores.
• Deploy and decommission hardware, support office moves, printers, phones, inventory, and software licensing.
• Own service desk tickets and walk-up, email, chat, and phone requests; maintain documentation and escalate issues as needed.

Description du poste

Cleartech Recruiting seeks an IT support professional for our client’s NYC office, providing hands-on technology support in a fast-paced hedge fund environment. You will work closely with users and senior IT staff, handling desktops, AD, and M365 roles on-site.

The role emphasizes Windows 10/11, PowerShell basics, and familiarity with endpoint tools like KACE, SCCM, and Intune, plus strong communication and discretion in a high-volume setting.