10230

Zohorecruit; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Zohorecruit in New York City is seeking a Desktop Support professional to provide on-site and remote end-user IT support across our offices. The role focuses on account management, workstation imaging, patching, and application troubleshooting.

On-site only in NYC with occasional travel to CT; full-time role with potential after-hours patching. Candidate should have 1–3 years in desktop support and hands-on AD, Windows 10/11, M365, and remote troubleshooting experience.

Qualifications

• 1–3 years in a Desktop Support, Help Desk, or IT Operations role.
• Hands-on Active Directory experience: user and group administration, permissions, and password management.
• Strong working knowledge of Windows 10/11, Microsoft 365, Teams, and Outlook.
• Familiarity with PowerShell for basic troubleshooting and automation; willingness to develop scripting skills.
• Familiarity with hardware lifecycle work, including imaging, workstation deployment, peripheral troubleshooting, asset tagging, and secure decommissioning.
• Comfort supporting remote access technologies (RDP, VPN) and conducting remote troubleshooting.
• Basic networking literacy and awareness of standard security practices.
• Experience in a regulated, audited, or otherwise controlled environment is a strong plus.
• Financial services experience - particularly Bloomberg terminal support - is a plus.
• Any related certification is a plus.

Responsibilities

• Account and access administration: manage AD accounts, security groups, and MFA enrollment.
• Desktop and application support: troubleshoot Windows, M365, Teams, Outlook; install apps.
• Endpoint management and patching: monitor patching, assist server patching with KACE/SCCM/Intune.
• Remote access support: provision and troubleshoot RDP and VPN.
• Specialized platform support: Bloomberg terminals and trading-floor tools; dev tooling support.
• Backup and recovery: assist with tape restores and data recoveries.
• Hardware, workspace, asset management: deploy/decommission workstations, moves, inventory.
• Ticket ownership: resolve requests in queue; document issues and escalate.

Skills

Desktop Support

Help Desk

IT Operations

Active Directory

Windows 10/11

Microsoft 365

PowerShell

Remote Troubleshooting

VPN

RDP

Tools

KACE

SCCM

Intune

Bloomberg Terminal

Visual Studio

VS Code

SQL Server Management Studio

Job description

Location: NearGrand Central , New York City, NY (On-site only)

Employment Type: Full Time

Travel: Theymight need to go to Old Greenwich, CT office 1-2 times a month.

JOB DESCRIPTION

This role will be primarily responsible forproviding general desktop hardware and software support to end users across ouroffices, both in person and remotely.

Core Responsibilities

• Account and access administration: manageActive Directory accounts for new hires, departures, and role changes; managesecurity groups, distribution lists, and shared-folder permissions; handlepassword resets, account lockouts, and MFA enrollment in accordance withapproved access standards and IT policy.
• Desktop and application support:troubleshoot Windows workstations, Microsoft 365, Excel Add-ins, Teams, andOutlook; install and configure business and developer applications; supportusers both in person and remotely.
• Endpoint management and patching: performand monitor workstation patching and assist senior IT staff with serverpatching through Quest KACE, track compliance, and remediate identifiedvulnerabilities.
• Remote access support: provision andtroubleshoot RDP and VPN access, and maintain the remote and disaster-recoveryworkstation fleet.
• Specialized platform support: build andmaintain Bloomberg terminals and other trading-floor systems; support developerand quantitative tooling (Visual Studio, VS Code, SQL Server Management Studio,scheduling and container tools), as well as approved AI-assistant applicationsand their workstation integrations.
• Backup and recovery: assist withscheduled tape restore requests, file and database recoveries, includingquarterly restores performed for audit.
• Hardware, workspace, and asset management:deploy and decommission workstations, support office and desk moves, maintainprinters and desk phones, and help track hardware inventory and softwarelicenses.
• Ticket ownership: own and resolve requestsin the service desk queue as well as walkups, email, chat, and calls; maintainaccurate asset records, support documentation, and knowledge-base articles;document work clearly and escalat issues to senior staff when appropriate.

Skills and qualifications

• 1–3 years in a Desktop Support, Help Desk, or ITOperations role.
• Hands-on Active Directory experience: user andgroup administration, permissions, and password management.
• Strong working knowledge of Windows 10/11,Microsoft 365, Teams, and Outlook.
• Familiarity with PowerShell for basic troubleshooting and automation; willingness to developscripting skills.
• Familiarity with hardware lifecycle work,including imaging, workstation deployment, peripheral troubleshooting, assettagging, and secure decommissioning.
• Comfort supporting remoteaccess technologies (RDP, VPN) and conducting remote troubleshooting.
• Basic networking literacy and awareness ofstandard security practices.
• Experience in a regulated, audited, or otherwisecontrolled environment is a strong plus.
• Financial services experience - particularlyBloomberg terminal support - is a plus.
• Any related certification is a plus.

What we’re looking for

• Team player, self-starter, detail-oriented, withstrong organizational skills and a professional demeanor.
• Good communication skills and a genuineeagerness to help people.
• Discretion in handling confidential information this role has access to sensitive company and employee data.
• Comfortable working a queue: consistentfollow-through on many small requests, not one project at a time.

Working Arrangements

• On-site only in our NYC office this is not aremote or hybrid role.
• Occasional scheduled after-hours work forpatching windows and restores.
• Ability to move and install IT equipment andwork in server rooms, wiring closets, and occasionally go to the CT office asneeded.

Skill set

Desktop Support, Active Directory, Windows 10/11, Microsoft 365, Microsoft Teams, Microsoft Outlook, PowerShell, endpoint management, patching tools - KACE, SCCM, Intune, Troubleshooting, Remote access, RDP, VPN