NYC Client Success & Projects Lead

SGX Graphics; New York (NY); On-site; USD 100,000 - 110,000; Full time

Job summary

SGX Graphics, part of the Propelis Group, is seeking a Client Manager in New York to build strong client relationships and coordinate projects from estimation to completion. You will work with the project team to ensure on-time, on-budget delivery and identify opportunities to provide additional solutions that meet client needs.

The role requires 6+ years of account management experience in a design or consulting environment, with a Bachelor's in Sales/Marketing (MBA preferred).

Qualifications

• Bachelor's degree in Sales, Marketing or related field; MBA/Master's preferred.
• 6+ years account management in a creative design agency, market research firm or similar consulting environment; prior managerial/supervisory experience preferred.
• Strong communication and relationship-building skills; ability to manage multiple stakeholders.

Responsibilities

• Manage efficient, accurate and timely coordination of assigned project activities to support profitability.
• Serve as the main day-to-day contact for clients, suppliers, external partners and the Account Team.
• Coordinate client-specific projects across the lifecycle — estimate creation, resourcing, progress monitoring and invoice generation.
• Ensure accurate, timely invoices via correct project details and supporting evidence (change orders and rework).
• Support revenue growth by selling additional products/services and contributing to innovative proposals; meet volume and revenue targets per account.
• Initiate new data-item requests via the Master Data Management (MDM) process; partner with Client Integration for smooth new-client transitions.
• Manage and balance marketing budgets to maximize ROI; provide pricing and promotional-planning expertise.
• Plan, direct and coordinate the activities of employee(s); mentor, coach, train and develop the team.

Skills

MS Office Suite

Project coordination

MDM process

Pricing & promotions

Education

Bachelor's degree in Sales/Marketing or related field

MBA/Master's preferred

Tools

Outlook

MS Office Suite

Job description

SGX Graphics, part of the Propelis Group, is seeking a Client Manager in New York to build strong client relationships and coordinate projects from estimation to completion. You will work with the project team to ensure on-time, on-budget delivery and identify opportunities to provide additional solutions that meet client needs.

The role requires 6+ years of account management experience in a design or consulting environment, with a Bachelor's in Sales/Marketing (MBA preferred).