Client Manager

Southern Graphic Systems, LLC; New York (NY); On-site; USD 100,000 - 110,000; Full time

Job summary

SGX, part of the Propelis Group, seeks a Client Manager in NYC to build strong client relationships and coordinate projects from estimation to completion.

This onsite role collaborates with the project team to deliver on time and on budget, while identifying opportunities to sell additional solutions to meet client needs.

Qualifications

• Bachelor's degree in Sales, Marketing or related field; advanced degree (MBA/Master's) preferred.
• 6+ years account management in a creative design agency, market research firm or similar consulting environment; supervisory experience preferred
• Strong analytical, verbal and written communication skills; relationship-building with clients and internal teams
• Proficiency in MS Office Suite, Outlook and related applications; project coordination from estimate creation to invoice generation

Responsibilities

• Coordinate and manage project activities to support profitability.
• Serve as the main day-to-day contact for clients, suppliers and the Account Team.
• Coordinate client-specific projects across the lifecycle—from estimate creation to invoice generation.
• Ensure accurate, timely invoices with supporting evidence (change orders and rework).
• Support revenue growth by selling additional products/services; meet targets.
• Initiate new data-item requests via Master Data Management (MDM) processes.
• Manage and balance marketing budgets to maximize ROI; provide pricing and promotional planning input.
• Plan, direct and coordinate team activities; mentor and develop staff.

Skills

Analytical skills

Verbal and written communication

Client relationship-building

Project coordination

Education

Bachelor's degree in Sales/Marketing or related field

MBA/Master's degree preferred

Tools

MS Office

Outlook

MDM processes

Pricing & ROI planning

Job description

SGX, part of the Propelis Group, brings together more than 150 years of combined experience from SGS&Co and SGK, forming a powerhouse in packaging graphics, prepress, and print production. We offer a full suite of solutions, including artwork and file preparation, plate and cylinder production, and metal deco services, supported by advanced technology and a global footprint.

The Client Manager builds effective relationships with entry- to mid-level client contacts, ensuring efficient coordination of projects from estimation to completion and partnering with the project team to deliver on time and on budget. The role uses an understanding of the Company's and the client's industry, business and products to identify opportunities to sell additional solutions that meet existing client needs.

Onsite 4 days per week in NYC

Key Accountabilities

• Manage efficient, accurate and timely coordination of assigned project activities to support profitability.
• Serve as the main day-to-day contact for clients, suppliers, external partners and the Account Team.
• Coordinate client-specific projects across the lifecycle - estimate creation, resourcing, progress monitoring and invoice generation.
• Ensure accurate, timely invoices via correct project details and supporting evidence (change orders and rework).
• Support revenue growth by selling additional products/services and contributing to innovative proposals; meet volume and revenue targets per account.
• Initiate new data-item requests via the Master Data Management (MDM) process; partner with Client Integration for smooth new-client transitions.
• Manage and balance marketing budgets to maximize ROI; provide pricing and promotional-planning expertise.
• Plan, direct and coordinate the activities of employee(s); mentor, coach, train and develop the team.

Qualifications

• Bachelor's Degree in Sales, Marketing or related field; advanced degree (MBA/Master's) preferred

Experience

• 6+ years account management in a creative design agency, market research firm or similar consulting environment; prior managerial/supervisory experience preferred

Technical Skills

• High proficiency in MS Office Suite, Outlook and Internet applications
• Project coordination from estimate creation to invoice generation
• Master Data Management (MDM) process and guidelines
• Pricing, promotional planning and marketing-budget/ROI management

Core Competencies

• Strong analytical, prioritizing, problem-solving, presentation and planning skills
• Strong verbal and written communication
• Relationship-building with internal and external clients
• Subject-matter expertise on processes, capacity and timelines
• Works autonomously and within a team in a fast-paced, deadline-oriented environment

About Propelis:

Propelis is a portfolio of global marketing services and technology companies with a combined legacy of 150+ years, 2,000+ clients, 9,000 employees, and operations across 30 countries. Propelis provides the scale and support of a global organization while preserving the unique culture and identity of each company in its portfolio.

For more information visit: www.SGXgraphics.com

EEO Statement:

We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications, merit, and business need. We offer equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law.Equal Opportunity Employer Minorities/Women/Veterans/Disabled.

We strive to make our employment website and application process accessible to all users and applicants. In doing so, we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our Human Resource Team

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $100,000 USD - $110,000 USD annually. Ultimately, in determining pay, we will consider the successful candidate's location, experience, and other job-related factors. Group benefits currently include a selection of health care plans with prescription drug coverage, dental plan, vision plan, basic and supplemental life insurance, a flexible spending account for medical and dependent care expenses or a health savings account based on plan selection, short/long term disability and 401(k) Savings Plan.