Nutrition Care Representative - Per Diem

UVM Health; Vermont; On-site; USD 21,000 - 26,000; Full time

Job summary

UVM Health in Northern Kentucky is seeking a Nutrition Care Representative (NCR) to be a key contact for food service issues affecting patients and staff. You will assist patients with menu selection via room service calls or bedside orders, ensuring meals align with diet prescriptions and individual preferences.

Responsibilities include initial patient screening, taking orders, updating information in GemServe, and notifying clinical nutrition staff of any care issues.

Qualifications

• High school diploma or equivalent required.
• Computer proficiency and legible handwriting required.
• Superior communication skills in phone etiquette and customer service are required.
• Ability to explain basic nutrition concepts to patients and families.

Responsibilities

• Assist patients with menu selection via room service or bedside orders.
• Take food orders and ensure meals follow diet prescriptions and preferences.
• Update patient information in GemServe as required.
• Correct menu choices under supervision and notify staff of issues.
• Serve patient trays and nourishments and replenish floor stocks.
• Perform related clerical duties for patient meal service.

Skills

Communication

Customer service

Phone etiquette

Computer proficiency

Nutrition concepts explanation

Education

High school diploma or equivalent

Tools

GemServe

Job description

POSITION SUMMARY:

The Nutrition Care Representative (NCR) is a point person for food service issues affecting patients, food and nutrition staff and nursing services. The NCR is responsible for assisting patients with menu selection either by room service calls or through bedside order entry. The NCR ensures that patients receive meals and nourishment in accordance with diet prescriptions and individual preferences. Duties include patient initial screening by NFS, taking food orders, updating patient information using GemServe as required, correcting menu choices under supervision and using dietary guidelines, alerting the clinical nutrition staff and/or supervision to any patient care issues. Serving patient trays and nourishments, as well as refilling floor stocks and any other clerical duties related to patient meal service as required. Reports to the Clinical Nutrition Manager through the Patient Dining Supervisor.

BASIC KNOWLEDGE:

High school diploma or equivalent required or dual enrollment in college and high school with college level coursework that includes study in basic nutrition, basic food science, and diet therapy preferred. Computer proficiency and legible handwriting is required. Superior communication skills in phone etiquette and customer service are required. Ability to handle all food products safely and basic knowledge of nutrition diet concepts and the ability to explain these to patients and families is also required.

EXPERIENCE:

Minimum one year experience in healthcare food service or in a direct patient care role. Equivalent college coursework in clinical nutrition, practical nutrition, or nutrition therapy may be substituted for this work experience requirement. Six months of work as a CVMC Food Service Worker III, Diet Aide or Host demonstrating all proficiency stated above is also qualifying experience.