Patient Nutrition Representative

Advocate Health; Lexington (NC); On-site; USD 26,000 - 38,000; Full time

Job summary

Advocate Health is seeking a dedicated Food Service Attendant to deliver meals, support patient comfort, and uphold sanitation standards in a hospital setting.

You will interact with patients, families, and staff, ensuring courteous service while adhering to safety and HIPAA guidelines. Weekend and holiday shifts are required to meet department needs.

Qualifications

• Must be literate in English and able to follow instructions.
• Comfort interacting with patients, families, and/or caregivers when delivering meals.
• Ability to communicate with a wide variety of people including patients, visitors, employees, nursing staff, managers, and hospital staff.
• Desire to achieve high customer service standards.
• Ability to adjust to the needs of the department.
• Ability to work weekends and holidays.

Responsibilities

• Delivers, serves, and retrieves food trays/carts following proper protocol.
• Contributes to patient and customer satisfaction by meeting service and quality standards.
• Stores and distributes food, supplies, and equipment around the hospital and department.
• Maintains sanitation ratings and follows health department policies.
• Follows safety, sanitation, and training requirements (HIPAA, compliance).
• Participates in performance improvement initiatives and collaborates with teams.
• Communicates with nursing staff and resolves issues related to meal delivery.
• Adheres to policies and demonstrates commitment to excellent customer service.

Skills

English literacy

Patient interaction

Communication with diverse people

Customer service excellence

Department adaptability

Weekend/holiday availability

Education

High school diploma or GED

Job description

EDUCATION/EXPERIENCE:High school diploma or GED preferred. Customer service experience required.

LICENSURE, CERTIFICATION, and/or REGISTRATION: N/A

ESSENTIAL FUNCTIONS:

1. Delivers, serves, and retrieves food trays/carts in a courteous, safe, efficient, and sanitary manner following proper protocol. Follows fire code and regulatory standards.
2. Contributes to overall positive patient and customer satisfaction striving to meet the highest service and quality standards.
3. Stores and distributes food, supplies, and equipment around the hospital and department for customer and patient use.
4. Maintains a 97% or better sanitation rating from the Health Department by following sanitation policies and completing daily/weekly cleaning assignments.Maintains a double gold rating from NSF.Ensures that Sodexo standards are consistently being met. Department maintains a minimum average Gold Check score of silver.
5. Follows all workplace safety and sanitation rules and regulations helping to maintain a safe work environment.
6. Completes required in-service training, job specific training, annual Compliance and HIPAA training, and annual TJC/OSHA training.
7. Participates in department's performance improvement initiatives.Duties are performed accurately and efficiently. Works as a team player; provides support to other Food and Nutrition Services departments as requested by management.
8. Communicates with nursing staff as deemed appropriate. Resolves issues or concerns with employees, customers and/or departments, particularly meal delivery; provides assistance as deemed necessary.
9. Adheres to the hospital and departmental policies and procedures promoting a cooperative work environment. Demonstrates a personal responsibility and commitment to excellent customer service and satisfaction by utilizing communication skills to interact with patients, customers, and staff to develop interpersonal relationships and team building.

SKILLS/QUALIFICATIONS:

Must be literate in English and able to follow instructions

Must be comfortable interacting with patients, families, and/or caregivers when delivering meals

Ability to communicate with a wide variety of people including patients, visitors, employees, nursing staff, managers, and hospital staff

Desire to achieve high customer service standards

Ability to adjust to the needs of the department

Ability to work weekends and holidays

WORK ENVIRONMENT:

May be required to work in all areas of the Food and Nutrition Services departments including kitchen and retail areas, on nursing floors, and in patient rooms

Exposure to wet tile floors and dangerous, sharp equipment

PHYSICAL REQUIREMENTS:

0%35%65%tototo35%65%100%N/AActivityXStandingXWalkingXSittingXBendingXReaching with armsXFinger and hand dexterityXTalkingXHearingXSeeingLifting, carrying, pushing and or pulling:X20 lbs. maximumX50 lbs. maximumX100 lbs. maximum