Nursing Unit Concierge & Admin Support

Shirley Ryan AbilityLab; Chicago, Northern (IL, KY); Hybrid; USD 28,000 - 33,000; Full time

Job summary

Shirley Ryan AbilityLab in Chicago, IL seeks a Unit Assistant to perform routine clerical duties in a nursing unit related to patient admissions, discharges, conditions and administrative matters.

Responsibilities include reception tasks, answering phones, routing mail, preparing discharge paperwork and coordinating patient transport, with daily use of the EMR system. The role supports the mission of advancing human ability with compassion and teamwork.

Qualifications

• High School Diploma or equivalent required.
• Proficiency in keyboarding and basic computer PC software.
• Strong communication and interpersonal skills for internal/external customers.
• Ability to prioritize and complete multiple tasks efficiently.
• Team-oriented with a collaborative approach.

Responsibilities

• Perform reception activities including answering phone, greeting customers, routing mail, and maintaining supplies.
• Determine patient or visitor needs and coordinate resources and follow-up for satisfaction.
• Respond to patient call lights and emergencies.
• Maintain orderly work area and positive image of the unit.
• Assist with admissions paperwork and discharge paperwork; coordinate transportation as needed.

Skills

High School Diploma

Post-secondary training

Keyboarding

Basic computer skills

Interpersonal skills

Team collaboration

Education

High School Diploma or 1-2 years of college

Job description

Shirley Ryan AbilityLab in Chicago, IL seeks a Unit Assistant to perform routine clerical duties in a nursing unit related to patient admissions, discharges, conditions and administrative matters.

Responsibilities include reception tasks, answering phones, routing mail, preparing discharge paperwork and coordinating patient transport, with daily use of the EMR system. The role supports the mission of advancing human ability with compassion and teamwork.