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Mass Digital Health

Quincy (MA)

On-site

USD 65,000 - 75,000

Full time

14 days+
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Benefits offered by this job

Unlimited PTO
Comprehensive insurance (medical, dental, vision)
401(k) plan with matching
Employee Assistance Program
Work equipment provided
Training meetings and annual summits

Job summary

Mass Digital Health is seeking a Branch Manager for their The Dalles office. The role involves supervising staff, managing communications, and ensuring compliance with healthcare regulations.

The ideal candidate holds a degree in a healthcare-related field and has at least 2 years of management experience. The company offers competitive pay, unlimited PTO, comprehensive insurance, and ongoing professional development opportunities.

Qualifications

  • Minimum 2 years of management experience in a healthcare field.
  • Ability to train and support branch administrative staff.
  • Strong organizational skills to align marketing strategies and operations.

Responsibilities

  • Supervise and develop staff to ensure optimal performance.
  • Manage all HQ communications including billing and payroll audits.
  • Conduct periodic audits to ensure thorough documentation.

Skills

Customer service
Communication
Problem-solving
Attention to detail

Education

Degree in a healthcare‑related field

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

Branch Manager Position at Family Resource Home Care

We are currently hiring a Branch Manager for our The Dalles office. At Family Resource Home Care, we provide assistive and personal care services to our clients in their homes, supported by our award‑winning team of caregivers.

Responsibilities
  • Supervise and develop staff: Train and support branch administrative staff to ensure optimal performance.
  • Act as main point of contact: Manage all HQ communications, including billing and payroll audits.
  • Ensure compliance: Train branch staff on company policies and procedures to comply with all state and federal regulations.
  • Perform client assessments: Conduct intakes, assessments, care planning, and ongoing supervision as needed.
  • Assist staffing supervisors: Help schedule caregivers with clients as needed.
  • Conduct quality audits: Perform periodic audits to ensure thorough documentation and follow-up.
  • Promote satisfaction: Strive to achieve high satisfaction levels among clients and employees.
  • Resolve concerns: Work with office staff to address escalated client or caregiver issues.
  • Align marketing efforts: Ensure marketing strategies align with branch capacity and goals.
Minimum Qualifications
  • Education: Degree in a healthcare‑related field.
  • Experience: 2 years of management experience in a healthcare field.
  • Skills: Strong customer service, communication, problem‑solving, and attention to detail.
  • Technical proficiency: Proficient in Microsoft Office (Word, Excel, PowerPoint).
Work Schedule

The Dalles office operates Monday – Friday, 8AM – 5PM. However, you will oversee operations that run 24/7, so occasional evenings and weekends may be required. Work primarily takes place in an office setting, but occasional visits to client homes, partner facilities, or conferences may be necessary, and ongoing community marketing efforts will also require driving.

Pay Range

$65,000 – 75,000 / yr

What We Offer
  • Unlimited PTO
  • 11 paid holidays
  • Comprehensive insurance (medical, dental, vision, and prescription)
  • Company‑paid life and AD&D insurance
  • 401(k) plan with company matching
  • Health Savings Account
  • Employee Assistance Program
  • Work equipment: Company‑provided computer and office setup
  • Ongoing development: Weekly training meetings, annual summits, and continuous coaching
  • Bonus program: Opportunity to earn bonuses based on performance
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