Client Care Supervisor- Bilingual

Family Resource Home Care; Salem (OR); Híbrido; USD 45.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Benefits package

Mileage reimbursement

Life & AD&D insurance

Paid time off

Paid holidays

401(k) matching

Operations Academy Training

Descripción de la vacante

Family Resource Home Care in Salem, OR is hiring a Client Care Supervisor to lead client relationships, oversee care plans, and drive growth through local market initiatives. You will work with branch staff to implement care strategies and ensure high-quality, compassionate service.

The role emphasizes sales, client engagement, and care plan oversight, with 25% office work and 75% in-home visits. A collaborative, customer-focused professional will thrive here.

Formación

• 2+ years in sales/marketing/business development (healthcare or home care preferred).
• Proven track record of meeting goals.
• Excellent written and verbal communication skills.
• Customer-focused with a passion for quality care.
• Friendly and able to build lasting relationships.
• Ability to work both independently and as part of a team.
• Comfortable visiting clients in their homes.
• Valid driver’s license, auto insurance, clean driving record, and access to a vehicle.

Responsabilidades

• Conduct assessments for potential clients to understand their needs.
• Build trust with clients and their families.
• Present customized care plans to bring in new clients.
• Maintain strong relationships with current clients.
• Monitor clients' health conditions and needs.
• Provide exceptional customer service and address concerns.
• Regularly visit clients to assess their well-being.
• Update care plans as clients’ needs change.
• Keep accurate client documentation.
• Give clear directions for caregivers.
• Collaborate with the Branch Manager and Caregiver Manager on growth strategies.
• Identify opportunities to increase billable hours and services.
• Implement marketing initiatives to attract new clients.

Conocimientos

Sales experience

Relationship building

Communication skills

Customer focus

Teamwork

Home visits

Goal orientation

Herramientas

Valid driver’s license

Descripción del empleo

Join Our Team at Family Resource Home Care!

At Family Resource Home Care, we provide high-quality, compassionate care that helps our clients maintain their independence and improve their quality of life. Our mission is clear: to improve more lives!

We are currently hiring for a Client Care Supervisor to join our branch located in Salem, OR.

Position: Client Care Supervisor (CCS)

We’re looking for an outgoing, motivated, and humble Client Care Supervisor to help drive our growth and ensure our clients’ well-being. In this role, you’ll focus on sales, client relationships, and care plan oversight, working closely with our branch staff to implement effective strategies.

Responsibilities

• Conduct assessments for potential clients to understand their needs.
• Build trust with clients and their families.
• Present customized care plans to bring in new clients.
• Maintain strong relationships with current clients.
• Monitor clients' health conditions and needs.
• Provide exceptional customer service and address concerns.
• Regularly visit clients to assess their well-being.
• Update care plans as clients’ needs change.
• Keep accurate client documentation.
• Give clear directions for caregivers.
• Collaborate with the Branch Manager and Caregiver Manager on growth strategies.
• Identify opportunities to increase billable hours and services.
• Implement marketing initiatives to attract new clients.

Requirements

• 2+ years in sales, marketing, or business development (healthcare or home care preferred).
• Proven track record of meeting goals.
• Excellent written and verbal communication skills.
• Customer-focused with a passion for quality care.
• Friendly and able to build lasting relationships.
• Ability to work both independently and as part of a team.
• Comfortable visiting clients in their homes.
• Valid driver’s license, auto insurance, clean driving record, and access to a vehicle.

Work Schedule

• Hours: Monday – Friday, 8 AM - 5 PM
• Location: 25% office work, 75% client visits

Pay Range: $45,000 - $55,000 / Yr

What We Offer

• Competitive salary plus performance-based bonus incentives
• Comprehensive benefits (health, dental, vision)
• Paid mileage reimbursement
• Company-paid life and AD&D insurance
• Paid time off: 3 weeks vacation in your first year
• 11 paid holidays
• Ongoing training and professional development
• Company matching 401(k)
• Operations Academy Training – New hires complete our Operations Academy, a structured training program designed to prepare them for success in their role.