Branch Manager, Home Care Operations Leader

Family Resource Home Care; Bend (OR); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Unlimited PTO

11 Paid Holidays

Comprehensive Insurance

Company-Paid Life Insurance

401(k) Plan

Health Savings Account

Employee Assistance Program

Work Equipment Provided

Ongoing Development

Bonus Program

Operations Academy

Job summary

Family Resource Home Care in Bend, OR seeks a Branch Manager to lead local operations and deliver compassionate, compliant home care to clients. You will supervise staff, coordinate billing and payroll audits, conduct assessments, and promote service quality while aligning marketing with branch goals.

The role requires strong communication and organizational skills, with some evenings/weekends as needed. Typical schedule is Monday–Friday 8 AM–5 PM, with 24/7 operations occasionally requiring

Qualifications

• Degree in a healthcare-related field or equivalent management experience in healthcare.
• Strong customer service, communication, problem-solving, and attention to detail.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).

Responsibilities

• Supervise and develop branch administrative staff to ensure optimal performance.
• Act as main point of contact; manage HQ communications, including billing and payroll audits.
• Ensure compliance by training branch staff on policies and regulations.
• Perform client assessments, intakes, care planning, and ongoing supervision.
• Assist staffing supervisors; help schedule caregivers with clients as needed.
• Conduct quality audits to ensure documentation and follow-up are thorough.
• Promote satisfaction by maintaining high service levels for clients and employees.
• Resolve concerns by addressing escalated client or caregiver issues with office staff.
• Align marketing efforts with branch capacity and goals.
• And more!

Skills

Customer service

Communication

Problem solving

Attention to detail

Education

Healthcare-related degree

2 years healthcare management experience

Tools

Microsoft Office

Job description

Family Resource Home Care in Bend, OR seeks a Branch Manager to lead local operations and deliver compassionate, compliant home care to clients. You will supervise staff, coordinate billing and payroll audits, conduct assessments, and promote service quality while aligning marketing with branch goals.

The role requires strong communication and organizational skills, with some evenings/weekends as needed. Typical schedule is Monday–Friday 8 AM–5 PM, with 24/7 operations occasionally requiring