Nursing Home Admissions Concierge

Empire Care Centers.; Winder (GA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Comprehensive Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Generous Paid Time Off (PTO)

Positive Work Environment

Job summary

Winder Center for Nursing and Healing is seeking an Admissions Concierge to guide new residents and their families through the admissions journey with warmth and efficiency.

The role involves coordinating pre-admission to follow-up activities, tours, and documentation, working closely with hospital representatives and staff to ensure a smooth, welcoming experience.

Qualifications

• Minimum of one year of experience in admissions preferred.
• Long-term care or skilled nursing facility experience preferred.
• Familiarity with medical terminology.
• Proficiency in Microsoft Office applications.
• Strong communication, organizational, and customer service skills.
• Ability to multitask and work effectively in a fast-paced healthcare environment.
• Compassionate, friendly, and professional demeanor.
• Previous CNA experience is a plus.

Responsibilities

• Admissions coordination with facility departments and bed management.
• Warm welcome to incoming residents and their families with professionalism and compassion.
• Respond promptly to inquiries from hospitals, families, prospective residents, and referral sources.
• Conduct informative and welcoming tours for prospective residents and their families.
• Prepare, process, and maintain accurate admissions paperwork and required documentation.
• Collaborate with facility leadership, nursing staff, and other departments to ensure a seamless admissions experience.
• Maintain timely follow-up with prospective residents, families, and referral sources throughout the admissions process.

Skills

Admissions experience

Medical terminology

Communication skills

Organizational skills

Customer service

Multitasking ability

Professional demeanor

CNA experience (plus)

Tools

Microsoft Office

Job description

Admissions Concierge – Winder Center for Nursing and Healing

At Winder Center for Nursing and Healing, we believe that exceptional resident care begins with a supportive and dedicated team. We are looking for a friendly, compassionate, and organized Admissions Concierge to join our team and help create a welcoming experience for residents and their families.

As an Admissions Concierge, you will play an important role in helping new residents and their loved ones feel comfortable and supported throughout the admissions process. If you enjoy working with people, have strong organizational skills, and are passionate about making a difference in long-term care, we would love to hear from you!

Position Summary

The Admissions Concierge is responsible for assisting with the pre-admission, admission, discharge, and follow-up processes. This position works closely with residents, families, hospital representatives, and facility staff to ensure a smooth and welcoming admissions experience.

Essential Responsibilities

• Admissions Coordination: Assist with the admissions process, including coordinating with facility departments and supporting bed management.

• Warm Welcome: Greet incoming residents and their families with kindness, professionalism, and compassion.

• Inquiry Management: Respond promptly to inquiries from hospitals, families, prospective residents, and referral sources.

• Facility Tours: Conduct informative and welcoming tours for prospective residents and their families.

• Admissions Documentation: Prepare, process, and maintain accurate admissions paperwork and required documentation.

• Communication: Work closely with facility leadership, nursing staff, and other departments to ensure a seamless admissions experience.

• Follow-Up: Maintain timely communication with prospective residents, families, and referral sources throughout the admissions process.

Qualifications and Skills

• Minimum of one year of experience in admissions preferred.

• Previous experience in a long-term care or skilled nursing facility preferred.

• Familiarity with medical terminology.

• Proficiency in Microsoft Office applications.

• Strong communication, organizational, and customer service skills.

• Ability to multitask and work effectively in a fast-paced healthcare environment.

• Compassionate, friendly, and professional demeanor.

• Previous CNA experience is a plus.

Benefits

• Comprehensive Health Insurance

• Dental Insurance

• Vision Insurance

• 401(k) Retirement Plan

• Generous Paid Time Off (PTO)

• Supportive and Positive Work Environment

Join Our Team!

At Winder Center for Nursing and Healing, you'll be part of a team that values compassion, teamwork, and quality resident care. Your role as an Admissions Concierge will help make a lasting first impression on residents and their families during an important transition in their lives.