Admissions Concierge

Empire Care Centers.; Stockbridge (GA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive Pay

Comprehensive Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

PTO

Supportive Work Environment

Job summary

Empire Care Centers is seeking an Admissions Concierge at one of our skilled nursing and long-term care facilities. You will coordinate the admissions process, warmly greet residents and families, and manage inquiries to ensure a smooth, welcoming experience.

The role involves documenting admissions, coordinating with hospital partners, and collaborating with nursing staff to maintain high-quality resident onboarding. A compassionate, professional demeanor is essential.

Qualifications

• Minimum of one year of admissions experience preferred.
• Previous experience in a long-term care or skilled nursing facility preferred.
• Familiarity with medical terminology.
• Proficiency in Microsoft Office applications.
• Strong communication, organizational, and customer service skills.
• Ability to multitask and work effectively in a fast-paced healthcare environment.
• Compassionate, friendly, and professional demeanor.
• Previous CNA experience is a plus.

Responsibilities

• Admissions Coordination: Assist with the admissions process, including coordinating with facility departments and supporting bed management.
• Warm Welcome: Greet incoming residents and their families with kindness, professionalism, and compassion.
• Inquiry Management: Respond promptly and professionally to inquiries from hospitals, families, prospective residents, and referral sources.
• Facility Tours: Conduct informative and welcoming tours for prospective residents and their families.
• Admissions Documentation: Prepare, process, and maintain accurate admissions paperwork and required documentation.
• Communication: Work closely with facility leadership, nursing staff, and other departments to ensure a seamless admissions experience.
• Follow-Up: Maintain timely communication with prospective residents, families, and referral sources throughout the admissions process.

Skills

Admissions experience

Long-term care experience

Medical terminology

Microsoft Office

Communication

Organizational skills

Customer service

Multitasking

Compassionate demeanor

CNA experience a plus

Tools

Microsoft Office

Job description

Admissions Concierge – Empire Care Centers

Empire Care Centers is Hiring an Admissions Concierge!

Competitive Pay | Excellent Benefits | Supportive Work Environment

At Empire Care Centers, we believe that exceptional resident care begins with a supportive and dedicated team. We are seeking a friendly, compassionate, and organized Admissions Concierge to join our team at one of our skilled nursing and long-term care facilities.

As an Admissions Concierge, you will play an important role in welcoming new residents and their families, coordinating the admissions process, and helping create a positive first impression. If you enjoy working with people, have strong organizational skills, and are passionate about making a difference in long-term care, we would love to hear from you!

Position Summary

The Admissions Concierge is responsible for supporting the pre-admission, admission, discharge, and follow-up processes. This position works closely with residents, families, hospital representatives, and facility staff to ensure a smooth, organized, and welcoming admissions experience.

Essential Responsibilities

• Admissions Coordination: Assist with the admissions process, including coordinating with facility departments and supporting bed management.

• Warm Welcome: Greet incoming residents and their families with kindness, professionalism, and compassion.

• Inquiry Management: Respond promptly and professionally to inquiries from hospitals, families, prospective residents, and referral sources.

• Facility Tours: Conduct informative and welcoming tours for prospective residents and their families.

• Admissions Documentation: Prepare, process, and maintain accurate admissions paperwork and required documentation.

• Communication: Work closely with facility leadership, nursing staff, and other departments to ensure a seamless admissions experience.

• Follow-Up: Maintain timely communication with prospective residents, families, and referral sources throughout the admissions process.

Qualifications and Skills

• Minimum of one year of admissions experience preferred.

• Previous experience in a long-term care or skilled nursing facility preferred.

• Familiarity with medical terminology.

• Proficiency in Microsoft Office applications.

• Strong communication, organizational, and customer service skills.

• Ability to multitask and work effectively in a fast-paced healthcare environment.

• Compassionate, friendly, and professional demeanor.

• Previous CNA experience is a plus.

Benefits

• Competitive Pay

• Comprehensive Health Insurance

• Dental Insurance

• Vision Insurance

• 401(k) Retirement Plan

• Generous Paid Time Off (PTO)

• Supportive and Positive Work Environment

Join Our Team!

At Empire Care Centers, you'll be part of a team that values compassion, teamwork, and quality resident care. As an Admissions Concierge, your dedication will help residents and their families feel welcomed, comfortable, and supported during an important transition in their lives.