Nurse Supervisor – Virtual Care & Triage Leader

AdventHealth; Orlando (FL); On-site; USD 71,000 - 133,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off from Day One

403-B Retirement Plan

Parental Leave

Job summary

AdventHealth in Orlando, FL is seeking a Nursing Operations Leader to oversee the centralized Consumer Experience Center (CxC) for the Virtual Care Nursing team. You will mentor frontline staff, manage scheduling and payroll, and ensure protocol-based nurse triage and remote patient monitoring are delivered with high quality and efficiency.

The role requires RN licensure, BLS, ENLC-RN, and a proven track record in nurse triage and staff leadership.

Qualifications

• Active RN license required.
• BSN preferred but must obtain within two years of hire.
• Experience in nurse triage and care coordination.
• Strong leadership and team development abilities.

Responsibilities

• Oversee centralized nurse triage services and CxC operations.
• Manage staffing schedules, leave approvals, and payroll for the nurse triage team.
• Provide protocol-based nurse triage and remote patient monitoring.
• Collaborate with clinical/administrative leaders to update triage protocols.
• Mentor frontline staff and coach to meet service goals.
• Monitor service performance, including wait times and volumes.

Skills

Nursing leadership

Time management

Communication

Team collaboration

Problem solving

Customer service

English proficiency

Discretion/confidentiality

Education

Associate's of Nursing

Master's of Nursing

Tools

CRM

Telephony

Electronic Health Records

Microsoft Suite

Job description

AdventHealth in Orlando, FL is seeking a Nursing Operations Leader to oversee the centralized Consumer Experience Center (CxC) for the Virtual Care Nursing team. You will mentor frontline staff, manage scheduling and payroll, and ensure protocol-based nurse triage and remote patient monitoring are delivered with high quality and efficiency.

The role requires RN licensure, BLS, ENLC-RN, and a proven track record in nurse triage and staff leadership.