Nurse Supervisor - Virtual Care & Triage Leadership

AdventHealth; United States; On-site; USD 71,000 - 133,000; Full time

Benefits offered by this job

Medical

Dental

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks

100% Paid Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth in Orlando, FL is seeking an experienced Nurse Leader to oversee the Centralized Consumer Experience Center (CxC) operations supporting the Virtual Care Nursing team and nurse triage. The role mentors frontline staff, manages schedules, and collaborates with clinical and administrative leaders to uphold care quality.

Required RN licensure with BSN preferred; Master’s in Nursing preferred. On-site role with four 10-hour or five 8-hour shifts, within 50 miles of Courtland Street,

Qualifications

• RN leadership experience in a healthcare/clinic setting.
• Strong communication and interpersonal skills with patients and staff.
• Experience in contact center management and nurse triage preferred.
• BSN preferred but not required with plan to obtain within 2 years.

Responsibilities

• Oversee daily operations of the centralized Consumer Experience Center (CxC).
• Mentor frontline staff and ensure achievement of service goals.
• Coordinate staff schedules and payroll activities; manage leave approvals.
• Collaborate with clinical and administrative leaders to update nurse triage protocols.

Skills

Nurse leadership

Communication

Time management

Coaching

Education

Associate's of Nursing

Master's of Nursing

Tools

CRM

Electronic Health Records

Microsoft Suite

Job description

AdventHealth in Orlando, FL is seeking an experienced Nurse Leader to oversee the Centralized Consumer Experience Center (CxC) operations supporting the Virtual Care Nursing team and nurse triage. The role mentors frontline staff, manages schedules, and collaborates with clinical and administrative leaders to uphold care quality.

Required RN licensure with BSN preferred; Master’s in Nursing preferred. On-site role with four 10-hour or five 8-hour shifts, within 50 miles of Courtland Street,