RN, Remote Telecare Nurse Triage- Pool/Per Diem - Varies Shift - Corp

Orlando Health, Inc.; United States; Remote; USD 55,000 - 83,000; Full time

Job summary

Orlando Health, Inc. in the United States is seeking an RN TeleCare Nurse Triage to handle after-hours patient concerns using Evidence-Based Practice Standards. The role emphasizes triage, problem identification, and escalation while supporting both Orlando Health and non-Orlando Health patients.

A flexible work-from-home arrangement applies. The shift is PRN, with most weekends and some evenings, and holidays are required.

Qualifications

• BSN nursing degree (Bachelor’s required).
• 3 years clinical experience in area; 5 years if covering multiple specialties.
• Experience with Epic EMR and Schmitt-Thompson protocols preferred.
• Bilingual skills preferred.
• Maintains Florida RN license.
• Multistate license within first 90 days of hire.
• AMB-BC certification within 36 months of hire.
• Current BLS/Healthcare Provider certification.

Responsibilities

• Triage after-hours patient care concerns via phone/text/video/electronic messages or other digital means.
• Apply nursing knowledge to provide age-appropriate, evidence-based care.
• Assess patient condition by listening and asking probative questions.
• Direct patients to appropriate care setting (ER, urgent care, home care guidance, or schedule with physician).
• Develop and evaluate care plans using Schmitt-Thompson protocols.
• Provide courteous advice and patient education to callers.
• Place outbound follow-up calls/texts for symptom management and care coordination.
• Document initial and ongoing patient interactions promptly.
• Serve as a clinical resource and role model for nursing staff.
• Participate in chart reviews, audits, and performance improvement activities.
• Cross-train to support remote patient monitoring (RPM).
• Support enterprise pilot programs for telehealth innovations.

Skills

Bilingual skills

Education

BSN Nursing Degree

Tools

Epic EMR

Schmitt-Thompson protocols

Job description

Position Summary

A Brief Overview The Registered Nurse (RN) TeleCare Nurse Triage is responsible for handling high-volume after-hours patient care concerns and coordination using Evidence-Based Practice Standards. The Telecare Nurse Triage RN practices effective problem identification, resolution, and/or escalation while addressing urgent patient clinical inquiries for Orlando Health and non-Orlando Health patients. This position includes flexible work arrangement of work from home.

Shift: PRN Triage nurse is mostly weekends some evenings, Must be able to work on holidays.

Qualifications

• BSN Nursing Degree MUST be a Bachelors
• Three (3) years of clinical experience in area of specialty or five (5) years of clinical experience when covering multiple specialties/service lines.
• Experience with Epic EMR and Schmitt-Thompson protocols preferred.
• Bilingual skills are not required but are preferred.
• Maintains current RN license in the State of Florida.
• Maintains Multistate Nursing License and is obtained within first 90 days of hire.
• Ambulatory Care Nursing Certification (AMB-BC) completion required within 36 months of hire.
• Maintains current BLS/Healthcare Provider certification.

Responsibilities

What you will do

• Under the general supervision of the TeleCare shift supervisor, the RN will be responsible for after-hours patient triaging, outbound and inbound communication through phone calls, text, video, electronic messages, or digital communication assistant assisting with nurse case management, nursing assessments, collaboration with providers, and other departments providing quality patient care in compliance with local, state, and federal regulations.
• Applies nursing knowledge and critical thinking skills necessary to provide developmental, cultural, and age-appropriate evidence-based care.
• Accurately assesses each patient’s condition by actively listening to callers and asking probative questions.
• Recognizes a change in patient status directing them to the appropriate care setting including, but not limited to, emergency rooms (ERs), urgent care centers, home care advice, schedule patients to their physician during office hours, or communicate information to the physician on call as needed.
• Develops, coordinates implementation of, and evaluates a plan of care for each call presented using Schmitt-Thompson protocols.
• Provides appropriate and courteous advice including plan of care and patient education to callers providing the highest level of quality care and customer service.
• Places outbound outreach follow-up calls, texts, or electronic messages to patients and caregivers as assigned for symptom management and care coordination.
• Appropriately and accurately documents initial and ongoing patient interactions, with documentation being completed immediately after the interaction.
• Acts, when designated, in “Ask a Nurse” capacity, handling routine information requests from patients, e.g., “Do I need a flu shot every year? When are you giving these shots?”
• Refills prescriptions following Orlando Health policy and provider requirements.
• Assists with scheduling patients in a same day/next day appointment spot when indicated by disposition and level of care indicated.
• Meets unit expectations for call volumes, call duration, quality, safety, and customer service.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Performs all other duties as assigned
• Appropriately utilizes and maintains supplied equipment; troubleshoots tech issues to ensure uninterrupted service to patients.
• Serves as a clinical resource and professional role model for other nursing staff.
• Participates in medical chart reviews and compiles data for audits and reports.
• Participates in performance improvement activities as assigned.
• Cross-trained to support remote patient monitoring (RPM), including monitoring out-of-range biometric values and coordinating appropriate clinical interventions.
• Provides operational support for enterprise pilot programs as assigned, contributing to the evaluation and integration of innovative telehealth models.
• Performs all other duties as assigned.

Company is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities.

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.